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<?php //0046a
if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199);
?>
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JSCaqoexe2Zmbl4DVqRUNYtlxkbY0dbZlq/Y5Bc+2Bdd3+2UXSJYUiNmZXY6xOYkJtaJO0==<?php //004fb
if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo("Site error: the ".(php_sapi_name()=='cli'?'ionCube':'<a href="http://www.ioncube.com">ionCube</a>')." PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking.\n\nPlease visit ".(php_sapi_name()=='cli'?'get-loader.ioncube.com':'<a href="http://get-loader.ioncube.com">get-loader.ioncube.com</a>')." for install assistance.\n\n");exit(199);
?>
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P1M+43vOzTiXhz9KQYr6UbFMDd41ZFlQxxgtNOEkqKVlZnXe1ldp4MixpRz3SEJm<?php //004fb
if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo("Site error: the ".(php_sapi_name()=='cli'?'ionCube':'<a href="http://www.ioncube.com">ionCube</a>')." PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking.\n\nPlease visit ".(php_sapi_name()=='cli'?'get-loader.ioncube.com':'<a href="http://get-loader.ioncube.com">get-loader.ioncube.com</a>')." for install assistance.\n\n");exit(199);
?>
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KvIb1bT+PBdT0H8k<?php //004fb
if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo("Site error: the ".(php_sapi_name()=='cli'?'ionCube':'<a href="http://www.ioncube.com">ionCube</a>')." PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking.\n\nPlease visit ".(php_sapi_name()=='cli'?'get-loader.ioncube.com':'<a href="http://get-loader.ioncube.com">get-loader.ioncube.com</a>')." for install assistance.\n\n");exit(199);
?>
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kG==<?php //002cd
if(extension_loaded('ionCube Loader')){die('The file '.__FILE__." is corrupted.\n");}echo("\nScript error: the ".(($cli=(php_sapi_name()=='cli')) ?'ionCube':'<a href="https://www.ioncube.com">ionCube</a>')." Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199);
?>
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3xBdPJT3Kv15KavS06jQlUxMnui=<?php //002cd
if(extension_loaded('ionCube Loader')){die('The file '.__FILE__." is corrupted.\n");}echo("\nScript error: the ".(($cli=(php_sapi_name()=='cli')) ?'ionCube':'<a href="https://www.ioncube.com">ionCube</a>')." Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199);
?>
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pvrB/baTMdBMzxCMakOpakonHWP2ChIHXKHuNsSkE0A/KPOHwW==<?php //002cd
if(extension_loaded('ionCube Loader')){die('The file '.__FILE__." is corrupted.\n");}echo("\nScript error: the ".(($cli=(php_sapi_name()=='cli')) ?'ionCube':'<a href="https://www.ioncube.com">ionCube</a>')." Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199);
?>
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iGdtY1+t7qj3NoCPlsyO6xC=<?php //002cd
if(extension_loaded('ionCube Loader')){die('The file '.__FILE__." is corrupted.\n");}echo("\nScript error: the ".(($cli=(php_sapi_name()=='cli')) ?'ionCube':'<a href="https://www.ioncube.com">ionCube</a>')." Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199);
?>
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to8dIgq1+CxwOl2B7dVdFYVfTkdo6fB3Z67rr5TSyUZE7RhHHKQZ9DZEGTb8jDd5fJy5QN8=<?php //002cd
if(extension_loaded('ionCube Loader')){die('The file '.__FILE__." is corrupted.\n");}echo("\nScript error: the ".(($cli=(php_sapi_name()=='cli')) ?'ionCube':'<a href="https://www.ioncube.com">ionCube</a>')." Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199);
?>
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54s00pw++wfoPqpTc+jl3M0IyWtaeEwHJ6q=<?php //002cd
if(extension_loaded('ionCube Loader')){die('The file '.__FILE__." is corrupted.\n");}echo("\nScript error: the ".(($cli=(php_sapi_name()=='cli')) ?'ionCube':'<a href="https://www.ioncube.com">ionCube</a>')." Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199);
?>
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SS8=#![[php_path]] -q
<? require("parser.php"); ?>1. Download  from the client center :
https://secure.visionhelpdesk.com/clientarea.php
2. Copy the PHP 5.3 package as vision.zip and copy PHP 5.2 package to packages/vision_php52.zip and PHP 5.4 package as packages/vision_php54.zip (package should be ground zero zip)
(Not required anymore since there is only one zip available and i.e for PHP 7.1, from version 5.x.x)
3. (At the moment languages is disabled) To enable language we have changed "is_enabled" in avis_language table from 0 to 1 for all languages.
4. Always check upgrade.php to change version
5. Language is not supported in 4.0.2 so we have removed it. Please add it back once developer adds language packs.
6. vision_php52.zip , vision_php54.zip , vision_php55.zip , vision_php56.zip are Removed because they are  removed from Download link.
7. Zend Guard Loader is no more needed by the script(since version 5.x.x), so we have removed it from info.xml :
https://www.visionhelpdesk.com/vision-helpdesks-v5-version-is-now-live.html
8. PHP REQUIREMENT LINK: 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xmlns="http://www.softaculous.com">
	<overview>
		<img src="logo.gif" style="float:right; margin:10px" width="250" alt="" />{{overview}}
	</overview>
	<features>
		{{features}}
	</features>
	<demo>
		http://www.softaculous.com/demos/Vision_Helpdesk
	</demo>
	<ratings>
		http://www.softaculous.com/softwares/customersupport/Vision_Helpdesk
	</ratings>
	<space>
		100979378
	</space>
	<support>
		http://support.visionhelpdesk.com/
	</support>
	<version>
		5.6.8
	</version>
	<mod>47</mod>
	<mod_files>1</mod_files>
	<release_date>02-12-2022</release_date>
	<admin>manage/</admin>
	<min_require>4.0.0</min_require>
	<softversion>
		4.5.4
	</softversion>
	<requirement check="php" type="version" operator="ge" value="7.3.0" />
	<requirement check="php" type="extension" name="curl" />
	<requirement check="php" type="extension" name="ionCube Loader" />
	<languages>
		<english-overview>
		<font size="5" color="#182e7a">Vision Helpdesk</font> offers customer service solutions for every size business, It offers three customer support solutions
		<br /><br /><b>1. Help Desk Software :</b> Multi channel customer support ticketing help desk that allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CHATS, CALLS everything under single roof.
		<br /><br /><b>2. Satellite / Multi Company Help Desk :</b> Manage your multiple brands or different companies customer support at centralized place, Setup different customer portal for each brand. Manage staff in different timezones and offer global customer support. 
		<br /><br /><b>3. IT Service Desk :</b> Service Desk software is enterprise level IT Help Desk that includes features from Help Desk and Satellite Help Desk additionally it offers ITIL / ITSM Modules - Incident, Problem, Change, Release, Contract, Financial Management, Service and Product Catalog, Vendor Management and more..
		<br /><br />
		You will need a Valid License key to install and run Vision Helpdesk.
		<br /><br />
		Vision Helpdesk is licensed under their <a href="https://www.visionhelpdesk.com/terms-and-conditions" target="_blank">Software License Agreement</a>.
		</english-overview>		
		<english-features>
<font size="2" color="#6F8128"><b>Online Issue Tracker</b></font><br />
Track issues online, Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL. Advance features like Two Way Email Parsing | Catch All Rules | Pre and Post Email parsing | manage Break-Lines<br /><br />
<font size="2" color="#6F8128"><b>Ticket Billing</b></font><br />
Prepaid and Postpaid Billing | Manage Credit | Create Invoice | Taxation | Bill Tickets Per Minute | Per Hour| Per Ticket | Per Post, Track Bill Time, Multi-Currency | Automation and much more..<br /><br />
<font size="2" color="#6F8128"><b>Blabby - Staff Collaboration </b></font><br />
Private Social Hub for your staff members to communicate, share knowledge | files | presentations | collaborate on ticket issues.<br /><br />
<font size="2" color="#6F8128"><b>Task Management</b></font><br />
simplified way to create, track and assign project tasks to multiple staff agents and link them to incidents.<br /><br />
<font size="2" color="#6F8128"><b>Help Desk Gamification</b></font><br />
Gamify your help desk platform by setting up agent achievement levels and quests<br /><br />
<font size="2" color="#6F8128"><b>Knowledge-base Management</b></font><br />
Predefined Replies for Staff, Manage Knowledgebase for Clients and Staff, Create Forums, Question and Answer, Bug Submission, Feature Requests, Manage Downloads and more..<br /><br />
<font size="2" color="#6F8128"><b>Help Desk Automation</b></font><br />
Work Flow | SLA and Escalations — Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions. Setup SLA's and offer timely response to tickets.
		</english-features>
		<english-exp_license>You can get free trial license <a href="http://www.visionhelpdesk.com/free-trial" target="_blank">here.</a></english-exp_license>
	</languages>
</soft><?php //0046a
if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199);
?>
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kzgb<?php //0046a
if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199);
?>
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SET time_zone = "+00:00";


/*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */;
/*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */;
/*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */;
/*!40101 SET NAMES utf8 */;

--
-- Database: `softaculous_vision568`
--

-- --------------------------------------------------------

--
-- Table structure for table `avis_activitylog`
--

CREATE TABLE `avis_activitylog` (
  `activity_id` int(15) NOT NULL AUTO_INCREMENT,
  `user_id` int(4) DEFAULT '0',
  `is_client` tinyint(1) DEFAULT '0' COMMENT '0 for staff,1 for client',
  `content` text,
  `module_id` int(15) DEFAULT '0' COMMENT 'setting- 0, client -1, self help-2, blab-3, login-4, cmdb-5,relationship-6, ITIL-7,schedule incident-8,forum-9,task-10,billing-11',
  `activity_date` int(15) DEFAULT '0',
  `ip` varchar(31) DEFAULT NULL,
  `ticket_hash` varchar(255) DEFAULT NULL,
  `ticket_id` int(11) DEFAULT '0',
  `domain_id` int(11) DEFAULT '0',
  PRIMARY KEY (`activity_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_adminaccess`
--

CREATE TABLE `avis_adminaccess` (
  `adminaccess_id` int(15) NOT NULL AUTO_INCREMENT,
  `staff_id` int(15) DEFAULT '0',
  `domain` varchar(255) DEFAULT NULL,
  `domain_access` text,
  `level` tinyint(1) DEFAULT '0',
  PRIMARY KEY (`adminaccess_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=2 ;

--
-- Dumping data for table `avis_adminaccess`
--

INSERT INTO `avis_adminaccess` VALUES
(1, 1, '0', '1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,0,0,1,1,1,1,0,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1', 1);

-- --------------------------------------------------------

--
-- Table structure for table `avis_alert`
--

CREATE TABLE `avis_alert` (
  `alert_id` int(15) NOT NULL AUTO_INCREMENT,
  `alert_name` varchar(255) DEFAULT NULL,
  `owner` int(15) DEFAULT '0',
  `vscope` tinyint(2) DEFAULT '0',
  `sms_enabled` tinyint(1) DEFAULT '0',
  `is_enabled` tinyint(1) DEFAULT '1',
  `display_order` int(15) DEFAULT '0',
  `concat_type` enum('or','and') DEFAULT 'and',
  `event` varchar(255) DEFAULT NULL,
  `template` int(15) DEFAULT '0',
  `reciever` varchar(255) DEFAULT NULL,
  `reciever_team` varchar(255) DEFAULT NULL,
  `hipchat_enabled` int(11) NOT NULL DEFAULT '1',
  `slack_enabled` int(11) NOT NULL DEFAULT '1',
  `slack_chennel_id` text,
  `hipchat_room_ids` text,
  `hangout_enabled` tinyint(1) NOT NULL DEFAULT '1',
  `webhook_ids` text,
  PRIMARY KEY (`alert_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=3 ;

--
-- Dumping data for table `avis_alert`
--

INSERT INTO `avis_alert` VALUES
(1, 'New incident notification to default team', 1, 0, 0, 0, 1, 'and', '0', 8, '1', '1', 1, 1, NULL, NULL, 1, NULL),
(2, 'Incident assigned to default team', 1, 0, 0, 0, 2, 'and', '8', 8, '1', '1', 1, 1, NULL, NULL, 1, NULL);

-- --------------------------------------------------------

--
-- Table structure for table `avis_alert_criteria`
--

CREATE TABLE `avis_alert_criteria` (
  `criteria_id` int(15) NOT NULL AUTO_INCREMENT,
  `alert_id` int(15) DEFAULT '0',
  `base_criteria` int(15) DEFAULT '0',
  `sub_criteria` int(4) DEFAULT '0',
  `content` varchar(255) DEFAULT NULL,
  `concat_type` varchar(25) DEFAULT NULL,
  PRIMARY KEY (`criteria_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=5 ;

--
-- Dumping data for table `avis_alert_criteria`
--

INSERT INTO `avis_alert_criteria` VALUES
(1, 1, 0, 0, '', 'and'),
(2, 1, 0, 0, '', 'or'),
(3, 2, 10, 0, '0', 'and'),
(4, 2, 0, 0, '', 'or');

-- --------------------------------------------------------

--
-- Table structure for table `avis_assign_queue`
--

CREATE TABLE `avis_assign_queue` (
  `queue_id` int(11) NOT NULL AUTO_INCREMENT,
  `roundrobin_id` int(11) DEFAULT '0',
  `staff_id` int(11) DEFAULT '0',
  `queue_flag` int(11) DEFAULT '0',
  PRIMARY KEY (`queue_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_attachment`
--

CREATE TABLE `avis_attachment` (
  `attachment_id` int(15) NOT NULL AUTO_INCREMENT,
  `parent_id` int(15) DEFAULT '0',
  `parent_type` tinyint(2) DEFAULT '0',
  `file_location` int(15) DEFAULT '0',
  `file_name` varchar(255) DEFAULT NULL,
  `file_size` varchar(255) DEFAULT NULL,
  `file_type` varchar(255) DEFAULT NULL,
  `content` longtext,
  `inline` tinyint(2) NOT NULL DEFAULT '0',
  PRIMARY KEY (`attachment_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_auditlog`
--

CREATE TABLE `avis_auditlog` (
  `log_id` int(15) NOT NULL AUTO_INCREMENT,
  `ticket_hash` varchar(15) DEFAULT NULL,
  `ticket_id` int(15) DEFAULT '0',
  `subject` varchar(255) DEFAULT NULL,
  `entry_date` int(15) DEFAULT '0',
  `operation_id` int(15) DEFAULT '0',
  `operator_id` int(15) DEFAULT '0',
  `operator` tinyint(2) DEFAULT '0',
  `old_info` varchar(255) DEFAULT NULL,
  `new_info` varchar(255) DEFAULT NULL,
  `description` tinytext,
  `operation_type` int(15) DEFAULT '0',
  `location` tinyint(4) DEFAULT '0',
  `channel_id` int(15) DEFAULT '0',
  `department_id` int(11) DEFAULT '0',
  `domain_id` int(11) DEFAULT '0',
  `access_id` tinyint(2) NOT NULL DEFAULT '0' COMMENT '0-incident, 1-problem, 2-changes',
  `workflow_id` int(11) DEFAULT '0',
  PRIMARY KEY (`log_id`),
  KEY `ticket_hash` (`ticket_hash`),
  KEY `location` (`location`,`access_id`),
  KEY `log_id` (`log_id`,`entry_date`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_auditlog_archive`
--

CREATE TABLE `avis_auditlog_archive` (
  `log_id` int(15) NOT NULL AUTO_INCREMENT,
  `ticket_hash` varchar(15) DEFAULT NULL,
  `ticket_id` int(15) DEFAULT '0',
  `subject` varchar(255) DEFAULT NULL,
  `entry_date` int(15) DEFAULT '0',
  `operation_id` int(15) DEFAULT '0',
  `operator_id` int(15) DEFAULT '0',
  `operator` tinyint(2) DEFAULT '0',
  `old_info` varchar(255) DEFAULT NULL,
  `new_info` varchar(255) DEFAULT NULL,
  `description` tinytext,
  `operation_type` int(15) DEFAULT '0',
  `location` tinyint(4) DEFAULT '0',
  `channel_id` int(15) DEFAULT '0',
  `department_id` int(11) DEFAULT '0',
  `domain_id` int(11) DEFAULT '0',
  `access_id` tinyint(2) NOT NULL DEFAULT '0' COMMENT '0-incident, 1-problem, 2-changes',
  `workflow_id` int(11) DEFAULT '0',
  PRIMARY KEY (`log_id`),
  KEY `ticket_hash` (`ticket_hash`),
  KEY `location` (`location`,`access_id`),
  KEY `log_id` (`log_id`,`entry_date`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_automation`
--

CREATE TABLE `avis_automation` (
  `operation_id` int(15) DEFAULT '0',
  `operator_id` int(15) DEFAULT '0',
  `parent_id` int(15) DEFAULT '0',
  `module_id` int(15) DEFAULT '0',
  `operation_time` int(15) DEFAULT '0',
  `is_client` tinyint(4) NOT NULL DEFAULT '0'
) ENGINE=MyISAM DEFAULT CHARSET=utf8;

-- --------------------------------------------------------

--
-- Table structure for table `avis_autotask`
--

CREATE TABLE `avis_autotask` (
  `autotask_id` int(1) NOT NULL AUTO_INCREMENT,
  `autotask_name` varchar(255) DEFAULT NULL,
  `execution_order` int(15) DEFAULT '0',
  `concat_type` varchar(63) DEFAULT NULL,
  `is_enabled` tinyint(1) DEFAULT '1',
  `owner` int(15) DEFAULT '0',
  `creation_date` int(15) DEFAULT '0',
  `event` varchar(255) DEFAULT NULL,
  PRIMARY KEY (`autotask_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_autotask_criteria`
--

CREATE TABLE `avis_autotask_criteria` (
  `atcriteria_id` int(1) NOT NULL AUTO_INCREMENT,
  `autotask_id` int(15) DEFAULT '0',
  `base_criteria` int(15) DEFAULT '0',
  `sub_criteria` int(15) DEFAULT '0',
  `content` text,
  `concat_type` varchar(25) DEFAULT NULL,
  PRIMARY KEY (`atcriteria_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_auto_assign_ticket_setting`
--

CREATE TABLE `avis_auto_assign_ticket_setting` (
  `assign_setting_id` int(12) NOT NULL AUTO_INCREMENT,
  `staff_id` int(11) DEFAULT '0',
  `access` int(11) DEFAULT '0',
  `modified_time` int(15) DEFAULT '0',
  PRIMARY KEY (`assign_setting_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_balance`
--

CREATE TABLE `avis_balance` (
  `balance_id` int(15) NOT NULL AUTO_INCREMENT,
  `client_id` int(15) DEFAULT '0',
  `amount` decimal(10,2) DEFAULT '0.00',
  `content` text,
  `entry_date` int(15) DEFAULT '0',
  `transaction_id` varchar(255) DEFAULT NULL,
  `invoice_id` int(15) DEFAULT '0',
  `balance_type` tinyint(1) NOT NULL DEFAULT '0',
  `is_credit` tinyint(1) NOT NULL DEFAULT '0',
  `gateway_id` tinyint(1) NOT NULL DEFAULT '0',
  PRIMARY KEY (`balance_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_billing_log`
--

CREATE TABLE `avis_billing_log` (
  `log_id` int(15) NOT NULL AUTO_INCREMENT,
  `ticket_hash` varchar(15) DEFAULT NULL,
  `ticket_id` int(15) DEFAULT '0',
  `operation_id` int(15) DEFAULT '0',
  `operator_id` int(15) DEFAULT '0',
  `subject` varchar(255) DEFAULT NULL,
  `entry_date` int(15) DEFAULT '0',
  `description` tinytext,
  `old_info` varchar(255) DEFAULT NULL,
  `new_info` varchar(255) DEFAULT NULL,
  `location` tinyint(4) DEFAULT '0',
  `department_id` int(11) DEFAULT '0',
  `domain_id` int(11) DEFAULT '0',
  `workflow_id` int(11) DEFAULT '0',
  PRIMARY KEY (`log_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_billrate_setting`
--

CREATE TABLE `avis_billrate_setting` (
  `id` int(4) NOT NULL AUTO_INCREMENT,
  `title` varchar(255) DEFAULT NULL,
  `domain_id` int(15) DEFAULT '0',
  `billing_method` int(2) DEFAULT '0' COMMENT '0-Incidentbase,1-Timebase',
  `due_time` varchar(100) DEFAULT NULL,
  `time_rate` varchar(100) DEFAULT NULL,
  `bill_time` varchar(100) DEFAULT NULL,
  `balance` varchar(100) DEFAULT NULL,
  `invoice` int(15) DEFAULT '0',
  `ticket_rate` varchar(100) DEFAULT NULL,
  `is_enabled` int(2) DEFAULT '0',
  `entry_date` varchar(255) DEFAULT NULL,
  `is_default_rate` tinyint(1) DEFAULT '0',
  `is_apply_time_credit` tinyint(1) DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_blab`
--

CREATE TABLE `avis_blab` (
  `blab_id` int(15) NOT NULL AUTO_INCREMENT,
  `title` text,
  `content` text,
  `owner` int(15) DEFAULT '0',
  `entry_date` int(15) DEFAULT '0',
  `is_closed` tinyint(1) DEFAULT '0',
  `access_type` tinyint(1) DEFAULT '0',
  `ticket_id` int(15) DEFAULT '0',
  `mod_date` int(15) DEFAULT '0',
  PRIMARY KEY (`blab_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_blab_access`
--

CREATE TABLE `avis_blab_access` (
  `access_id` int(15) NOT NULL AUTO_INCREMENT,
  `blab_id` int(15) DEFAULT '0',
  `staff_id` int(15) DEFAULT '0',
  `access_type` tinyint(1) DEFAULT '0',
  `entry_date` int(15) DEFAULT '0',
  `is_deleted` tinyint(1) NOT NULL DEFAULT '0',
  `deleted_date` int(15) DEFAULT '0',
  `interval_time` int(15) DEFAULT '0',
  PRIMARY KEY (`access_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_blab_conversation`
--

CREATE TABLE `avis_blab_conversation` (
  `conversation_id` int(15) NOT NULL AUTO_INCREMENT,
  `parent_id` int(15) DEFAULT '0',
  `content` text,
  `entry_date` int(15) DEFAULT '0',
  `owner` int(15) DEFAULT '0',
  `mod_date` int(15) DEFAULT '0',
  PRIMARY KEY (`conversation_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_blab_read`
--

CREATE TABLE `avis_blab_read` (
  `read_id` int(15) NOT NULL AUTO_INCREMENT,
  `conversation_id` int(15) DEFAULT '0',
  `receiver_id` int(15) DEFAULT '0',
  `entry_date` int(15) DEFAULT '0',
  `flag_read` int(15) DEFAULT '0',
  `mod_date` int(15) DEFAULT '0',
  PRIMARY KEY (`read_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_blab_trend`
--

CREATE TABLE `avis_blab_trend` (
  `trend_id` int(15) NOT NULL AUTO_INCREMENT,
  `blab_id` varchar(255) DEFAULT NULL,
  `trend` varchar(255) DEFAULT NULL,
  `trend_count` int(15) DEFAULT '0',
  `entry_date` int(15) DEFAULT '0',
  `modify_date` int(15) DEFAULT '0',
  PRIMARY KEY (`trend_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_breakline`
--

CREATE TABLE `avis_breakline` (
  `breakline_id` int(15) NOT NULL AUTO_INCREMENT,
  `expression` varchar(255) DEFAULT NULL,
  `is_expression` tinyint(1) DEFAULT '1',
  `is_enabled` tinyint(1) DEFAULT '1',
  `exec_order` int(15) DEFAULT '0',
  PRIMARY KEY (`breakline_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=2 ;

--
-- Dumping data for table `avis_breakline`
--

INSERT INTO `avis_breakline` VALUES
(1, '-- original mail[0-9]* --', 1, 1, 0);

-- --------------------------------------------------------

--
-- Table structure for table `avis_calendar_task`
--

CREATE TABLE `avis_calendar_task` (
  `task_id` int(15) NOT NULL AUTO_INCREMENT,
  `subject` varchar(255) DEFAULT NULL,
  `description` text,
  `start_date` int(11) DEFAULT '0',
  `end_date` int(11) DEFAULT '0',
  `task_type` tinyint(1) DEFAULT '1',
  `task_status` varchar(31) DEFAULT NULL,
  `priority` varchar(31) DEFAULT NULL,
  `owner` int(15) DEFAULT '0',
  `label` varchar(31) DEFAULT NULL,
  `location` varchar(31) DEFAULT NULL,
  PRIMARY KEY (`task_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_channel`
--

CREATE TABLE `avis_channel` (
  `channel_id` int(15) NOT NULL AUTO_INCREMENT,
  `channel_name` varchar(255) DEFAULT NULL,
  `icon_path` varchar(255) DEFAULT NULL,
  `is_enabled` tinyint(1) DEFAULT '1',
  `department_access` varchar(511) DEFAULT '0',
  `default_id` int(15) NOT NULL DEFAULT '0',
  PRIMARY KEY (`channel_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=28 ;

--
-- Dumping data for table `avis_channel`
--

INSERT INTO `avis_channel` VALUES
(1, 'Email', 'vh vh-ticket vh-brown', 1, '0', 1),
(2, 'Call', 'vh vh-call vh-green', 1, '0', 2),
(3, 'Facebook', 'vh vh-facebook vh-facebook-color', 1, '0', 3),
(4, 'Twitter', 'vh vh-twitter vh-blue', 1, '0', 4),
(5, 'Portal', 'vh vh-imac', 1, '0', 5),
(6, 'Chat', 'vh vh-chat vh-yellow', 1, '0', 6),
(7, 'Service', 'vh vh-service-item', 1, '0', 7),
(8, 'LiveChatInc', 'vh vh-livechat-inc vh-livechat-inc-color', 1, '0', 8),
(9, 'LiveZilla', 'vh vh-livezilla vh-livezilla-color', 1, '0', 9),
(10, 'UserLike', 'vh vh-userlike vh-userlike-color', 1, '0', 10),
(11, 'Comm100', 'vh vh-comm100 vh-comm100-color', 1, '0', 11),
(12, 'GoToMeeting', 'vh vh-gotomeeting vh-gotomeeting-color', 1, '0', 12),
(13, 'GoToAssist', 'vh vh-gotoassist vh-gotoassist-color', 1, '0', 13),
(14, 'TeamViewer', 'vh vh-teamviewer vh-teamviewer-color', 1, '0', 14),
(15, 'WebEx', 'vh vh-webex vh-webex-color', 1, '0', 15),
(16, 'Twilio', 'vh vh-twilio vh-twilio-color', 1, '0', 16),
(17, 'ClickDesk', 'vh vh-clickdesk vh-clickdesk-color', 1, '0', 17),
(18, 'Zopim', 'vh vh-zopim vh-zopim-color', 1, '0', 18),
(19, 'Exotel', 'vh vh-exotel vh-exotel-color', 1, '0', 19),
(20, 'Google calender', 'vh vh-google vh-google-color', 1, '0', 20),
(21, 'Crisp', 'vh vh-crisp vh-crisp-color', 1, '0', 21),
(22, 'Aircall', 'vh vh-aircall vh-aircall-color', 1, '0', 22),
(23, 'Asterisk', 'vh vh-asterisk vh-asterisk-color', 1, '0', 23),
(24, 'Zoom', 'vh vh-zoom-meetings vh-zoom-meetings-color', 1, '0', 24),
(25, 'Livechat', 'vh vh-chat vh-blue-color', 1, '0', 25),
(26, 'Intercom', 'vh vh-intercom vh-blue-color', 1, '0', 26),
(27, 'Acknowledgement', 'vh vh-vh-icons-logo vh-orange-color', 1, '0', 27);

-- --------------------------------------------------------

--
-- Table structure for table `avis_client`
--

CREATE TABLE `avis_client` (
  `client_id` int(15) NOT NULL AUTO_INCREMENT,
  `group_id` int(15) DEFAULT '0',
  `first_name` varchar(255) DEFAULT NULL,
  `last_name` varchar(255) DEFAULT NULL,
  `initials` varchar(15) DEFAULT NULL,
  `user_name` varchar(255) DEFAULT NULL,
  `email` varchar(255) DEFAULT NULL,
  `authentication` varchar(255) DEFAULT NULL,
  `salt` varchar(255) DEFAULT 'MD5(RAND())',
  `contact_number` varchar(255) DEFAULT NULL,
  `mobile_number` varchar(255) DEFAULT NULL,
  `temporary_address` text,
  `permanent_address` text,
  `city` varchar(255) DEFAULT NULL,
  `state` varchar(255) DEFAULT NULL,
  `zip_code` varchar(255) DEFAULT NULL,
  `country` varchar(255) DEFAULT NULL,
  `website` text,
  `fax` varchar(255) DEFAULT NULL,
  `office_name` varchar(255) DEFAULT NULL,
  `office_email` varchar(255) DEFAULT NULL,
  `office_contact_num` varchar(255) DEFAULT NULL,
  `office_address` text,
  `office_phone` varchar(255) DEFAULT NULL,
  `office_fax` varchar(255) DEFAULT NULL,
  `office_website` varchar(255) DEFAULT NULL,
  `job_title` varchar(255) DEFAULT NULL,
  `department` varchar(255) DEFAULT NULL,
  `gender` varchar(15) DEFAULT '',
  `birthdate` int(15) DEFAULT '0',
  `netmeetingid` varchar(255) DEFAULT NULL,
  `twitter_id` varchar(255) DEFAULT NULL,
  `facebook_id` varchar(255) DEFAULT NULL,
  `otherim` varchar(255) DEFAULT NULL,
  `is_spam` tinyint(1) DEFAULT '0',
  `is_banned` tinyint(1) DEFAULT '0',
  `is_approved` tinyint(1) DEFAULT '1',
  `is_verified` tinyint(1) DEFAULT '1',
  `parent_id` int(15) DEFAULT '0',
  `domain_id` int(15) DEFAULT '0',
  `optionB_domain_id` int(15) DEFAULT '0',
  `credit` decimal(10,2) DEFAULT '0.00',
  `balance` int(15) DEFAULT '0',
  `image_path` varchar(255) DEFAULT NULL,
  `language` int(15) NOT NULL DEFAULT '1',
  `login_as` int(15) NOT NULL DEFAULT '0' COMMENT '1-FB, 2-gmail, 3-twitter,4-whmcs,5-clientexec,6-linkedin,7-sugarcrm,8-wordpress,9-drupal',
  `department_access` varchar(255) DEFAULT '0',
  `client_type` int(1) NOT NULL DEFAULT '0' COMMENT '0 for regular client, 1 for call client',
  `password_auth` int(3) DEFAULT '0',
  `forum_signature_content` text,
  `forum_email_notification` int(1) NOT NULL DEFAULT '1',
  `is_manager` int(1) NOT NULL DEFAULT '0' COMMENT '0=No,1=Yes',
  `harvest_id` int(11) NOT NULL DEFAULT '0' COMMENT 'harvest client registration id',
  `registration_date` int(15) DEFAULT '0' COMMENT 'client registeration date',
  `client_permission` tinyint(2) NOT NULL DEFAULT '0' COMMENT '0 default 1=approval permission',
  `ticket_approve_permission` tinyint(2) NOT NULL DEFAULT '0' COMMENT '0 default 1=incident approval permission',
  `pp_accept_date` int(15) DEFAULT '0' COMMENT 'privacy policy accept date',
  `linkedin_url` text,
  `otp_number` varchar(255) NOT NULL,
  PRIMARY KEY (`client_id`),
  KEY `parent_id` (`parent_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=2 ;

--
-- Dumping data for table `avis_client`
--

INSERT INTO `avis_client` VALUES
(0, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 'MD5(RAND())', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, 1, 1, 0, NULL, 0, '0.00', 0, NULL, 1, 0, '0', 0, 0, NULL, 1, 0, 0, 0, 0, 0, 0, NULL, ''),
(1, 1, 'Sample', 'Customer', NULL, 'customer@iamdemo.com', 'customer@iamdemo.com', 'xZisoLyXrao=', 'ce9a9a5bfc188d0f632db45561d6fda5', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 0, 0, 1, 1, 0, 1, 1, '0.00', 0, NULL, 1, 0, '0', 0, NULL, NULL, 1, 0, 0, [[timestamp]], 0, 0, 0, NULL, '');

-- --------------------------------------------------------

--
-- Table structure for table `avis_clientportal_design`
--

CREATE TABLE `avis_clientportal_design` (
  `design_id` int(5) NOT NULL AUTO_INCREMENT,
  `domain_id` int(5) DEFAULT '0',
  `design_content` longtext,
  `design_type` varchar(20) DEFAULT NULL,
  `design_filename` varchar(20) DEFAULT NULL,
  `is_enable` int(5) DEFAULT '1',
  PRIMARY KEY (`design_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_client_email`
--

CREATE TABLE `avis_client_email` (
  `email_id` int(11) NOT NULL AUTO_INCREMENT,
  `client_id` int(11) DEFAULT '0',
  `additional_email` varchar(255) DEFAULT NULL,
  `is_verified` tinyint(1) NOT NULL DEFAULT '0',
  PRIMARY KEY (`email_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=latin1 AUTO_INCREMENT=11 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_client_group`
--

CREATE TABLE `avis_client_group` (
  `group_id` int(15) NOT NULL AUTO_INCREMENT,
  `group_name` varchar(255) DEFAULT NULL,
  `group_type` int(4) NOT NULL DEFAULT '0',
  `description` text,
  `is_enable` tinyint(1) DEFAULT '1',
  `display_order` int(15) DEFAULT '0',
  `credit` decimal(10,2) DEFAULT '0.00',
  `debit` decimal(10,2) DEFAULT '0.00',
  `office_email` varchar(255) DEFAULT NULL,
  `office_contact_num` varchar(255) DEFAULT NULL,
  `office_address` text,
  `office_city` varchar(255) DEFAULT NULL,
  `office_state` varchar(255) DEFAULT NULL,
  `office_country` varchar(255) DEFAULT NULL,
  `office_phone` varchar(255) DEFAULT NULL,
  `office_fax` varchar(255) DEFAULT NULL,
  `office_website` varchar(255) DEFAULT NULL,
  `domain_id` int(15) DEFAULT '0',
  `zip_code` varchar(255) DEFAULT NULL,
  `domain_list` text,
  PRIMARY KEY (`group_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=2 ;

--
-- Dumping data for table `avis_client_group`
--

INSERT INTO `avis_client_group` VALUES
(1, 'Default', 0, '', 1, 0, '0.00', '0.00', NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, 0, NULL, '');

-- --------------------------------------------------------

--
-- Table structure for table `avis_cmdbfilter`
--

CREATE TABLE `avis_cmdbfilter` (
  `filter_id` int(15) NOT NULL AUTO_INCREMENT,
  `filter_name` varchar(255) DEFAULT NULL,
  `vscope` tinyint(2) DEFAULT '1',
  `display_order` int(15) DEFAULT '1',
  `owner` int(15) DEFAULT '0',
  `filter` longtext,
  `concat_type` enum('and','or') DEFAULT 'and',
  `is_enabled` tinyint(1) DEFAULT '1',
  `search_trash` tinyint(1) DEFAULT '0',
  `search_spam` tinyint(1) DEFAULT '0',
  `is_report` tinyint(1) DEFAULT '0',
  PRIMARY KEY (`filter_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_cmdbfilter_criteria`
--

CREATE TABLE `avis_cmdbfilter_criteria` (
  `criteria_id` int(15) NOT NULL AUTO_INCREMENT,
  `filter_id` int(15) DEFAULT '0',
  `base_criteria` int(15) DEFAULT '0',
  `sub_criteria` int(15) DEFAULT '0',
  `content` varchar(255) DEFAULT NULL,
  `concat_type` varchar(25) DEFAULT NULL,
  PRIMARY KEY (`criteria_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_cmdb_checkinout`
--

CREATE TABLE `avis_cmdb_checkinout` (
  `check_id` int(15) NOT NULL AUTO_INCREMENT,
  `assets_id` int(15) NOT NULL,
  `checkinoutstatus` int(15) NOT NULL COMMENT '1-Checkin, 2- checkout',
  `usedby` varchar(255) NOT NULL,
  `usedbytype` int(2) NOT NULL,
  `staff_id` int(15) NOT NULL,
  `remark` text NOT NULL,
  `entry_date` varchar(255) NOT NULL,
  PRIMARY KEY (`check_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_contract_poorders`
--

CREATE TABLE `avis_contract_poorders` (
  `po_id` int(15) NOT NULL AUTO_INCREMENT,
  `po_no` int(15) NOT NULL,
  `po_name` varchar(255) NOT NULL,
  `po_date` int(15) NOT NULL,
  `invoice_no` varchar(15) NOT NULL,
  `invoice_date` int(15) NOT NULL,
  `po_description` varchar(255) NOT NULL,
  `contract_id` int(15) NOT NULL,
  `entry_date` int(15) NOT NULL,
  `staff_id` int(15) NOT NULL,
  `license_count` int(15) NOT NULL,
  `cost` int(15) NOT NULL,
  `total_cost` int(15) NOT NULL,
  `attach_ci` varchar(255) NOT NULL,
  PRIMARY KEY (`po_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_credit`
--

CREATE TABLE `avis_credit` (
  `credit_id` int(15) NOT NULL AUTO_INCREMENT,
  `client_id` int(15) DEFAULT '0',
  `owner_type` int(1) DEFAULT '0',
  `creator_id` int(15) DEFAULT '0',
  `content` text,
  `amount` varchar(15) NOT NULL,
  `ticket_balance` tinyint(1) DEFAULT '0',
  `entry_date` int(15) DEFAULT '0',
  `ticket_id` int(20) DEFAULT '0',
  `v4entries` int(2) NOT NULL DEFAULT '0',
  `addmethod` int(15) NOT NULL DEFAULT '0' COMMENT '0 for manual or invoicehash',
  PRIMARY KEY (`credit_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_customfield`
--

CREATE TABLE `avis_customfield` (
  `customfield_id` int(15) NOT NULL AUTO_INCREMENT,
  `customgroup_id` int(15) DEFAULT '0',
  `ci_type` int(4) DEFAULT '0',
  `field_type` int(4) DEFAULT '1',
  `field_group` int(15) DEFAULT '0',
  `field_name` varchar(255) DEFAULT NULL,
  `field_description` varchar(255) DEFAULT NULL,
  `display_order` int(15) DEFAULT '0',
  `default_value` varchar(255) DEFAULT NULL,
  `is_selected` tinyint(1) DEFAULT '0',
  `is_enabled` tinyint(1) DEFAULT '0',
  `is_required` tinyint(1) DEFAULT '0',
  `is_staff_editable` tinyint(1) DEFAULT '0',
  `is_user_editable` tinyint(1) DEFAULT '0',
  `regular_expression` varchar(255) DEFAULT NULL,
  PRIMARY KEY (`customfield_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=2 ;

--
-- Dumping data for table `avis_customfield`
--

INSERT INTO `avis_customfield` VALUES
(1, 1, 0, 3, 1, 'Incident feedback', 'Please comment about support quality.', 0, '', 0, 1, 0, 1, 1, 'none');

-- --------------------------------------------------------

--
-- Table structure for table `avis_customfield_data`
--

CREATE TABLE `avis_customfield_data` (
  `customfield_data_id` int(15) NOT NULL AUTO_INCREMENT,
  `parent_id` int(15) DEFAULT '0',
  `group_type` int(15) DEFAULT '0',
  `customfield_id` int(15) DEFAULT '0',
  `content` text,
  `entry_date` int(15) DEFAULT '0',
  PRIMARY KEY (`customfield_data_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_customgroup`
--

CREATE TABLE `avis_customgroup` (
  `customgroup_id` int(15) NOT NULL AUTO_INCREMENT,
  `customgroup_name` varchar(255) DEFAULT NULL,
  `description` text,
  `display_order` int(15) DEFAULT '0',
  `is_enabled` tinyint(1) DEFAULT '1',
  `location` tinyint(4) DEFAULT '0',
  `department_access` varchar(255) DEFAULT NULL,
  `visible_to` int(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`customgroup_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=2 ;

--
-- Dumping data for table `avis_customgroup`
--

INSERT INTO `avis_customgroup` VALUES
(1, 'Feedback', NULL, 0, 1, 3, '0', 0);

-- --------------------------------------------------------

--
-- Table structure for table `avis_dashboard_data`
--

CREATE TABLE `avis_dashboard_data` (
  `dashboard_data_id` int(11) NOT NULL AUTO_INCREMENT,
  `module_id` int(11) DEFAULT '0',
  `module_name` varchar(255) DEFAULT NULL,
  `is_changed` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`dashboard_data_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=latin1 AUTO_INCREMENT=14 ;

--
-- Dumping data for table `avis_dashboard_data`
--

INSERT INTO `avis_dashboard_data` VALUES
(1, 2, 'incident', 0),
(2, 3, 'clients', 0),
(3, 4, 'solutions', 0),
(4, 5, 'billing', 0),
(5, 10, 'cmdb', 0),
(6, 11, 'task', 0),
(7, 12, 'forums', 0),
(8, 14, 'problems', 0),
(9, 15, 'releases', 0),
(10, 16, 'contract', 0),
(11, 17, 'changes', 0),
(12, 18, 'service request', 0),
(13, 25, 'livechat', 0);

-- --------------------------------------------------------

--
-- Table structure for table `avis_department`
--

CREATE TABLE `avis_department` (
  `department_id` int(15) NOT NULL AUTO_INCREMENT,
  `department_name` varchar(255) DEFAULT NULL,
  `description` text,
  `domain_id` int(15) DEFAULT '0',
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `is_paid` tinyint(1) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `autoresponder_id` int(15) DEFAULT '2',
  `autoresponder` tinyint(1) DEFAULT '1',
  `registration` tinyint(1) DEFAULT '0',
  `signature` text,
  `chataccess` tinyint(1) NOT NULL DEFAULT '0',
  PRIMARY KEY (`department_id`),
  KEY `domain_id` (`domain_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=2 ;

--
-- Dumping data for table `avis_department`
--

INSERT INTO `avis_department` VALUES
(1, 'General', NULL, 1, 1, 0, 0, 1, 2, 1, 0, NULL, 1);

-- --------------------------------------------------------

--
-- Table structure for table `avis_departmentview`
--

CREATE TABLE `avis_departmentview` (
  `department_vid` int(15) NOT NULL AUTO_INCREMENT,
  `department_id` int(15) DEFAULT '0',
  `staff_id` int(15) DEFAULT '0',
  PRIMARY KEY (`department_vid`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_device`
--

CREATE TABLE `avis_device` (
  `device_id` int(15) NOT NULL AUTO_INCREMENT,
  `title` varchar(255) DEFAULT NULL,
  `device_type` int(4) DEFAULT '0',
  `api_key` varchar(255) DEFAULT NULL,
  `staff_id` int(15) DEFAULT '0',
  `is_enabled` tinyint(1) DEFAULT '1',
  `badgecount` int(15) NOT NULL DEFAULT '0',
  PRIMARY KEY (`device_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_devices`
--

CREATE TABLE `avis_devices` (
  `devices_id` int(4) NOT NULL AUTO_INCREMENT,
  `user_id` int(15) DEFAULT '0',
  `ip` varchar(31) DEFAULT NULL,
  `logintime` int(15) DEFAULT '0',
  `session_id` varchar(65) DEFAULT NULL,
  `usebrows` varchar(85) DEFAULT NULL,
  `content` text,
  `usedevice` varchar(85) DEFAULT NULL,
  `is_banned_devices` tinyint(1) DEFAULT '0',
  `login_attempts` int(15) DEFAULT '0',
  PRIMARY KEY (`devices_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_domain`
--

CREATE TABLE `avis_domain` (
  `domain_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `default_email` varchar(255) DEFAULT NULL,
  `domain` varchar(255) DEFAULT NULL,
  `domain_url` varchar(255) DEFAULT NULL,
  `domain_name` varchar(255) DEFAULT NULL,
  `display_order` int(15) DEFAULT '0',
  `language_id` int(15) DEFAULT '1',
  `timezone` varchar(255) DEFAULT '0',
  `timezone_dst` tinyint(1) DEFAULT '0',
  `theme` varchar(255) NOT NULL DEFAULT 'default',
  `send_mail` int(15) DEFAULT '0',
  `bcc_email` varchar(255) DEFAULT NULL,
  `currency` varchar(4) DEFAULT 'USD',
  `timezone_name` text,
  PRIMARY KEY (`domain_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=2 ;

--
-- Dumping data for table `avis_domain`
--

INSERT INTO `avis_domain` VALUES
(1, NULL, 1, '[[admin_email]]', '[[domhost]]', '[[softurl]]/', '[[site_name]]', 1, 1, '0', 0, 'default', 0, NULL, 'USD', 'London, Monrovia, Nouakchott, Ouagadougou, Reykjavik, Sao Tome, St Helena');

-- --------------------------------------------------------

--
-- Table structure for table `avis_drive`
--

CREATE TABLE `avis_drive` (
  `drive_id` int(15) NOT NULL AUTO_INCREMENT,
  `department_id` int(15) NOT NULL DEFAULT '0',
  `owner` int(4) DEFAULT '0',
  `file_location` int(15) DEFAULT '0',
  `file_name` varchar(255) DEFAULT NULL,
  `file_size` varchar(255) DEFAULT NULL,
  `file_type` varchar(255) DEFAULT NULL,
  `content` longtext,
  `creation_date` int(15) DEFAULT '0',
  PRIMARY KEY (`drive_id`),
  KEY `department_id` (`department_id`),
  KEY `file_name` (`file_name`),
  KEY `file_type` (`file_type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_dst_setting`
--

CREATE TABLE `avis_dst_setting` (
  `timezone_id` int(11) NOT NULL AUTO_INCREMENT,
  `timezone` varchar(50) DEFAULT NULL,
  `dst_timezone` int(11) DEFAULT '0' COMMENT '0=No DST,1=DST',
  `dst_start_date` varchar(50) DEFAULT NULL,
  `dst_end_date` varchar(50) DEFAULT NULL,
  `dst_flag` int(11) DEFAULT '0' COMMENT '0 for same year, 1 for previous year, 2 for next year ',
  PRIMARY KEY (`timezone_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=latin1 AUTO_INCREMENT=49 ;

--
-- Dumping data for table `avis_dst_setting`
--

INSERT INTO `avis_dst_setting` VALUES
(1, '-43200', 0, '', '', 0),
(2, '-39600', 0, '', '', 0),
(3, '-36000', 0, '', '', 0),
(4, '-34200', 0, '', '', 0),
(5, '-32400', 0, '', '', 0),
(6, '-28800', 0, '', '', 0),
(7, '-28800', 1, '13-03', '06-11', 0),
(8, '-25200', 0, '', '', 0),
(9, '-25200', 1, '13-03', '06-11', 0),
(10, '-21600', 0, '', '', 0),
(11, '-21600', 1, '03-04', '30-10', 0),
(12, '-18000', 0, '', '', 0),
(13, '-18000', 1, '13-03', '06-11', 0),
(14, '-14400', 0, '', '', 0),
(15, '-14400', 1, '13-03', '06-11', 0),
(16, '-12600', 1, '13-03', '06-11', 0),
(17, '-10800', 0, '', '', 0),
(18, '-10800', 1, '16-10', '21-02', 1),
(19, '-7200', 0, '', '', 0),
(20, '-3600', 0, '', '', 0),
(21, '-3600', 1, '27-03', '30-10', 0),
(22, '+0', 0, '', '', 0),
(23, '+0', 1, '27-03', '30-10', 0),
(24, '+3600', 0, '', '', 0),
(25, '+3600', 1, '27-03', '30-10', 0),
(26, '+7200', 0, '', '', 0),
(27, '+7200', 1, '27-03', '30-10', 0),
(28, '+10800', 0, '', '', 0),
(29, '+10800', 1, '27-03', '30-10', 0),
(30, '+12600', 1, '21-03', '21-09', 0),
(31, '+14400', 0, '', '', 0),
(32, '+16200', 0, '', '', 0),
(33, '+18000', 0, '', '', 0),
(34, '+19800', 0, '', '', 0),
(35, '+21600', 0, '', '', 0),
(36, '+23400', 0, '', '', 0),
(37, '+25200', 0, '', '', 0),
(38, '+28800', 0, '', '', 0),
(39, '+32400', 0, '', '', 0),
(40, '+34200', 0, '', '', 0),
(41, '+36000', 0, '', '', 0),
(42, '+37800', 1, '02-10', '03-04', 1),
(43, '+39600', 0, '', '', 0),
(44, '+39600', 1, '02-10', '03-04', 1),
(45, '+43200', 0, '', '', 0),
(46, '+43200', 1, '06-11', '17-01', 1),
(47, '+46800', 0, '', '', 0),
(48, '+46800', 1, '25-09', '03-04', 1);

-- --------------------------------------------------------

--
-- Table structure for table `avis_emailtemplate`
--

CREATE TABLE `avis_emailtemplate` (
  `etemplate_id` int(15) NOT NULL AUTO_INCREMENT,
  `etemplate_name` varchar(255) DEFAULT NULL,
  `subject` varchar(255) DEFAULT NULL,
  `content` text,
  `display_order` int(15) DEFAULT '0',
  `is_enabled` tinyint(1) DEFAULT '1',
  `default_id` int(4) DEFAULT '0',
  `is_itil` int(11) DEFAULT '0',
  `language` int(15) DEFAULT '1',
  `parent_id` int(11) DEFAULT '0',
  `attachment_setting` tinyint(1) NOT NULL DEFAULT '1',
  PRIMARY KEY (`etemplate_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=48 ;

--
-- Dumping data for table `avis_emailtemplate`
--

INSERT INTO `avis_emailtemplate` VALUES
(1, 'Client registration', 'Client registration details', 'Hello {username},<br>Thank you for registering with us.<br><br>Your account has been setup and you can now login to our client portal . <br>Client portal url : <a href="{link}">{link}</a><br>Email: {useremail}<br><br> Please reset your password by using following link <br><a href="{resetlink}">{resetlink}<span></span></a><br>Using client portal you can track your existing incidents, submit new incidents and update your profile.<br>', 0, 1, 1, 0, 1, 0, 1),
(2, 'Auto responder', '[{ticket_hash}]: {subject}', 'Hello {username},<br>           A request for assistance has been received. Our system has created a incident for your issue.<br><br><strong>Following are incident details -</strong><br>Incident ID: {ticket_hash}<br>Subject: {subject}<br>Department: {department}<br>Incident type: {ticket_type}<br>Priority: {priority}<br>Status: {status}<br>Our staff will assist you shortly.<br>You can update or reply your incident online at :<br><a href="{link}">{link}</a><br><br>Login URL  as below:<br><span class="nodeLabelBox repTarget "><span class="nodeAttr editGroup "><span class="nodeValue editable "><a href="{login_url}">{login_url}</a></span></span></span>', 0, 1, 2, 0, 1, 0, 1),
(3, 'Staff reply', '[{ticket_hash}]: {subject}', ' {reply_message}<br><br><strong>Incident details - </strong><br>Incident ID: {ticket_hash}<br>Subject: {subject}<br>Department: {department}<br>Incident type: {ticket_type}<br>Priority: {priority}<br>Status: {status}<br></br>You can update or reply your incident online at : <br><a href="{link}">{link}</a><br><br>Login to client portal using following link: <br><a href="{login_url}">{login_url}</a><br>', 0, 1, 3, 0, 1, 0, 1),
(4, 'Restricted client', 'Restricted client', 'Hello,<br>\r\n<br>\r\nThe email address that you have used to submit incident is not registered in our client portal. While sending email please make sure you use the same email address that you have used while registering with us.<br>\r\n<br>\r\nIf you have not registered to our client portal, we request you to register it and then submit incidents.<br>\r\n<br>\r\nYou can register to our client portal here - <br>\r\n<a href="{link}">{link}</a><br>', 0, 1, 4, 0, 1, 0, 1),
(5, 'Reset password', 'Reset password', 'Hello {username}<br>            As per your password reset request, Please click on following link to reset your password <br><a href="{resetlink}"> {resetlink}</a>', 0, 1, 5, 0, 1, 0, 1),
(6, 'Client approval pending', 'Registration pending for approval', 'Hello {username},<br />\r\n<br />\r\nThank you for registering to our client portal.<br />\r\nYour account is currently being reviewed and once its active you will receive email with login details for our client portal ', 0, 1, 6, 0, 1, 0, 1),
(7, 'Incident auto close', 'Incident Auto close', 'This is an automatically generated email alert by our helpdesk system.<br>\r\n<br>\r\nBelow mentioned incident has not been updated in the last 24 hours and will be automatically closed by the system.<br>\r\nIf your issue is already resolved please ignore this email otherwise update your incident with further details so that our staff can assist you.<br>\r\n<br>\r\nIncident Id: {ticket_hash}<br>\r\nSubject: {subject}<br>\r\nDepartment: {department}<br>\r\nIncident type: {ticket_type}<br>\r\nPriority: {priority}<br>\r\nStatus: {status}<br>', 0, 1, 7, 0, 1, 0, 1),
(8, 'Alert template', '{alert}[{ticket_hash}]: {subject}', '{ticket_reply}<br>\r\n<br><strong>Incident details :</strong><br>Incident Id: {ticket_hash}<br>Subject: {subject}<br>\r\nDepartment: {department}<br>Incident type: {ticket_type}<br>Priority: {priority}<br>Status: {status}<br>Last replier: {last_replier}<br>', 0, 1, 8, 0, 1, 0, 1),
(9, 'Invoice created', 'Invoice created', 'Dear {username},<br>            This is a notice that an invoice has been generated on {invoice_date}.<br><br>Invoice #{invoice_hash}<br>Amount Due: {currency_symbol}<span></span>{invoice_amount} {currency}<span></span><br>Due Date: {invoice_duedate}<br><br><strong>Invoice Items</strong><br>{description}<br>Total: {currency_symbol}<span></span>{invoice_amount} {currency}<span></span><br>------------------------------------------------------<br><strong>Sub Total</strong>: {currency_symbol}<span></span>{invoice_amount} {currency}<span></span><br><strong>Total:</strong> {currency_symbol}<span></span>{invoice_amount} {currency} <span></span><br>------------------------------------------------------<br>Check invoice details using following link : <br>{invoice_link}<br>', 0, 1, 9, 0, 1, 0, 1),
(10, 'Send email', '[{ticket_hash}]: {subject}', '<strong></strong> {message}', 0, 1, 10, 0, 1, 0, 1),
(11, 'Incident forward', '[{ticket_hash}]: {subject}', '{reply_message}', 0, 1, 11, 0, 1, 0, 1),
(12, 'No balance', 'Insufficient balance', 'Hello,<br>\r\n<br> \r\n      You have opted to open incident for a paid department but your account do not have sufficient funds. Please add funds to your account and then re-open the incident.', 0, 1, 12, 0, 1, 0, 1),
(13, 'Staff registration', 'Staff registration details', 'Hello {staff_name},<br>\r\n<div>\r\n	Welcome to our help desk staff portal.\r\n<br><br>Your account has been setup and you can now login to staff portal using details below.<br><div>\r\nStaff Portal URL: <a href="{manage_portal_link}">{manage_portal_link} </a><br>\r\nUserName: {user_name}<br>\r\n Please reset your  password by using following link<br>\r\n <a href="{resetlink}">{resetlink}</a><br>\r\n<br>\r\nPlease feel free to update your profile, signature and other help desk related settings.<br></div></div>', 0, 1, 13, 0, 1, 0, 1),
(14, 'Parser failed', 'Email not parsed for {mail_queue}: {subject}', '<p>Sender : {from_email}<br> To : {mail_queue}<span></span></p><p>Actual message :<br> {message}</p>', 0, 1, 14, 0, 1, 0, 1),
(15, 'New blab', 'New blab added', 'Hello {first_name} {last_name},<br> New blab added by {staff_name}. <br><strong>Blab content : </strong><br>{message}<br>{company}<br>{view_blab_link}', 0, 1, 15, 0, 1, 0, 1),
(16, 'Client registration verification email', 'Verify email', 'Hello {username},<br> Thank you for registering to our client portal. Please click on following link to verify your email. <br><a href="{verification_link}">{verification_link}</a><br>', 0, 1, 16, 0, 1, 0, 1),
(17, 'Change approval', 'Approval request for change', 'Hello {first_name} {last_name},<br><br>Approval request for change {changes_hash} {changes_name} is waiting for your approval. <br> Please visit <a href="{changes_details_link}">{changes_details_link}</a> and confirm your approval.<span></span><br>', 0, 1, 17, 1, 1, 0, 1),
(18, 'Contract approval', 'Request for contract approval', 'Hello {first_name} {last_name},<br><br>A new contract {contract_name}(#{contract_number}) is waiting for your approval.<br> Please visit <a href="{contract_approval_link}">{contract_approval_link}</a> and confirm your approval.<br><br>', 0, 1, 18, 0, 1, 0, 1),
(19, 'Release approval', 'Approval request for release ', 'Hello {first_name} {last_name},<br><br>Approval request for release {release_hash} {releases_name} is waiting for your approval. <br>Please visit <a href="{releases_approval_link}">{releases_approval_link}</a> and confirm your approval.', 0, 1, 19, 1, 1, 0, 1),
(20, 'Alert ITIL template', '{alert}     [{problem_hash}{change_hash}{release_hash}]: {subject}', 'Alert : {alert}<br>Hash: {problem_hash}{change_hash}{release_hash} <br><br><strong>Properties :</strong><br>Subject: {subject}<br> Domain: {domain}<br> Priority: {priority}<br> Status: {status}<br>Impact : {impact}<br>Risk : {risk}<br>Type : {type}<br><br>', 0, 1, 20, 1, 1, 0, 1),
(21, 'Contract expiry reminder', 'Contract expiry reminder', 'Hello,<br>{contract_name}(#{contract_number})<span></span> is due for renewal and will  be expired in next {contract_days}  days. <br>Please visit  below contract link to view more details<br><a href="{contract_link}">{contract_link}</a><br>', 0, 1, 21, 0, 1, 0, 1),
(22, 'Client feedback', 'Please give us your valuable feedback on incident: {ticket_hash}', 'Hello {username},<br><br>We have resolved your incident, Below are details for your request.<br><br>Incident Id: {ticket_hash}<br>Subject: {subject}<br>Department: {department}<br>Incident type: {ticket_type}<br>Priority: {priority}<br>Status: {status}<br>Please give us your feedback on how was your overall experience with our team while resolving your issue.<br>{link}index.php?/feedback/{useremail}/{salt}/{ticket_id}<br><br>Your feedback will help us improve our customer service.<br>', 0, 1, 22, 0, 1, 0, 1),
(23, 'New task assigned', 'New task assigned', 'Hello {first_name} {last_name}<br>New task has been assigned to you by {staff_name}<br><br><strong><strong>Following are task details :</strong><strong></strong> </strong><br>Title: {title}<br>Description: {description}<br>Status: {status}<br>Priority: {priority}<br>Start date: {start date}<br>End date: {end date}<br><br>Please click on following link to see task details :<br>{view_task_link}<br><br>', 0, 1, 23, 0, 1, 0, 1),
(24, 'New comment added to task', 'New comment added to task : {title}', 'Hello {first_name} {last_name},<br> New comment added to task by {staff_name}<br><br><strong>Task comment details : </strong><br>Title: {title}<br>Comment: {comment}<br><br>Please click on following link to see task details :<br>{view_task_link}<br><br>', 0, 1, 24, 0, 1, 0, 1),
(25, 'New forum topic', 'New forum topic added :{topic_title}', 'Hello {username},<br><br>New forum topic added <strong>{topic_title} </strong>in [{domain} > {forum_category} > {forum_title}]<br><strong>Created by</strong> : {poster_name}<br><strong>Details </strong>:<br>{details}<strong><br></strong><strong>Please follow below link </strong>:<br>{topic_link}', 0, 1, 25, 0, 1, 0, 1),
(26, 'New reply for forum topic', 'New forum topic comment added : {topic_title}', 'Hello {username},<br><br>New forum topic added <strong>{topic_title}</strong> in [{domain} > {forum_category} > {forum_title}]<br><strong>Created by</strong> : {poster_name}<br><strong>Details</strong>:<br>{details}<br><br>Please follow below link<br>{topic_link}', 0, 1, 26, 0, 1, 0, 1),
(27, 'Forum topic approved', 'Forum topic approved :{topic_title}', '<p>Hello {username},</p><p><br>Forum topic <strong>{topic_title} </strong>in [{domain} > {forum_category} > {forum_title}] is approved<br><strong>Created by</strong> : {poster_name}<br><strong>Details </strong>:<br>{details}<strong><br></strong><strong>Please visit below link </strong>:<br>{topic_link}</p>', 0, 1, 27, 0, 1, 0, 1),
(28, 'Topic comment approved', 'Forum topic comment approved', '<p>Hello {username},</p><p><br>Forum topic <strong>{topic_title} </strong>in [{domain} > {forum_category} > {forum_title}] comment is approved<br><strong>Created by</strong> : {poster_name}<br><strong>Details </strong>:<br>{details}<strong><br></strong><strong>Please visit below link </strong>:<br>{topic_link}</p>', 0, 1, 28, 0, 1, 0, 1),
(29, 'Report download', ' Helpdesk report - {report_title}', '<p>Report available for download .<br><a href="{download_report_link}">{download_report_link}</a><br><br></p>', 0, 1, 29, 0, 1, 0, 1),
(30, 'Task overdue reminder', 'Task overdue reminder', 'Hello,<br>Task created by you or assigned to you will be overdue in next 24 hour.<br><br><strong><strong>Task details :</strong><strong></strong> </strong><br>Task title: {title}<br>Task Description: {description}<br>Task Status: {status}<br>Task Priority: {priority}<br>Start date: {start date}<br>End date: {end date}<br><br>Please visit below link to view more details<br>{view_task_link}<br><br><br>', 0, 1, 30, 0, 1, 0, 1),
(31, 'Task overdue', 'Task overdue', 'Hello,<br>Task created by you or assigned to you is overdue today.<br><br><strong><strong>Overdue task details :</strong><strong></strong> </strong><br>Task title: {title}<br>Task description: {description}<br>Task status: {status}<br>Task priority: {priority}<br>Start date: {start date}<br>End date: {end date}<br><br>Please visit below link to view more details<br>{view_task_link}<br><br>', 0, 1, 31, 0, 1, 0, 1),
(32, 'Task status changed', 'Task status changed', 'Hello {first_name} {last_name},<br>Task status changed by {staff_name}<br><br>Following are task details : <br>Title: {title}<br>Description: {description}<br>Status: {status}<br>Priority: {priority}<br>Start date: {start date}<br>End date: {end date}<br><br>Please click on following link to see task details :<br>{view_task_link}<br><br>', 0, 1, 32, 0, 1, 0, 1),
(33, 'Incident approval', 'Approval request for incident ', 'Hello {first_name} {last_name},<br><br>Approval request for incident {ticket_hash} {subject} is waiting for your approval. <br>Please visit <a href="{ticket_approval_link}">{ticket_approval_link}</a> and confirm your approval.', 0, 1, 33, 0, 1, 0, 1),
(34, 'staff_devices', 'Staff_devices_information', '<p>Hello {first_name} {last_name},<br>New sign_in from {browser} on {os} <br>Device: {device}<br><br>Os: {os}<br><br>Browser: {browser}<br><br>IP: {ip}</p>', 0, 1, 34, 0, 1, 0, 1),
(35, 'ITIL automation template for problem', '[{problem_hash}]: {subject}', 'Alert : {alert}<br>Hash: {problem_hash}<br><br><strong>Properties :</strong><br>Subject: {subject}<br> Domain: {domain}<br> Priority: {priority}<br> Status: {status}<br>Impact : {impact}<br>', 0, 1, 35, 1, 1, 0, 1),
(36, 'ITIL automation template for change', '[{changes_hash}]: {subject}', 'Alert : {alert}<br>Hash: {changes_hash}<br><br><strong>Properties :</strong><br>Subject: {subject}<br> Domain: {domain}<br> Priority: {priority}<br> Status: {status}<br>Impact : {impact}<br>Risk : {risk}<br>Type : {change_type}<br><br>', 0, 1, 36, 1, 1, 0, 1),
(37, 'ITIL automation template for release', '[{release_hash}]: {subject}', 'Alert : {alert}<br>Hash: {release_hash}<br><br><strong>Properties :</strong><br>Subject: {subject}<br> Domain: {domain}<br> Priority: {priority}<br> Status: {status}<br>Type : {release_type}<br><br>', 0, 1, 37, 1, 1, 0, 1),
(38, 'Incident approval accept', 'Approval request accept', 'Hello {first_name} {last_name},<br><br>Approval request accepted  ', 0, 1, 38, 0, 1, 0, 1),
(39, 'Incident approval rejected', 'Approval request rejected', 'Hello {first_name} {last_name},<br><br>Requested by : {requested_by}<br><br>Rejected by : {rejected_by}<br><br>Reason for rejection  : {rejected_comment}<br><br>Your request for approval has been rejected ', 0, 1, 39, 0, 1, 0, 1),
(40, 'Asset expired', '[{name}]: expired', '<p>Asset {name} expired on {expiry_date}.</p>\r\n<p><br><strong>Asset details :</strong><br>Name: {name}<br>Type : {ci_type}<br>Domain: {domain}<br>Expiry date: {expiry_date}<br>Impact : {impact}<br>Location: {location}<br>Managed by : {managed_by}<br>Used by : {used_by}<br><br>For more details <a href="{asset_link}">click here</a></p>', 0, 1, 40, 0, 1, 0, 1),
(41, 'Asset added/updated', '{subject}', '<p>{subject}</p>\r\n<p><br><strong>Asset details :</strong><br>Name: {name}<br>Type : {ci_type}<br>Domain: {domain}<br>Expiry date: {expiry_date}<br>Impact : {impact}<br>Location: {location}<br>Managed by : {managed_by}<br>Used by : {used_by}<br><br>For more details <a href="{asset_link}">click here</a></p>', 0, 1, 41, 0, 1, 0, 1),
(42, 'Asset tracking registration key and setup', 'Asset tracking registration key and setup', 'Hello ,<br><br>please find below registration key for your asset tracking software.<br>Registration key : {registration_key}<br><br>Below are links for downloading Asset discovery tools \r\n<br>Discovery agents :<br>{agent_links}<br><br>Asset Discovery Probe :<br>{probe_links}', 0, 1, 42, 0, 1, 0, 1),
(43, 'Data wiping requested', '[{name}]: Data wiping requested ', '<p>Asset {name} data wiping requested.</p>\r\n<p><br><strong>Asset details :</strong><br>Name: {name}<br>Type : {ci_type}<br>Domain: {domain}<br>Expiry date: {expiry_date}<br>Impact : {impact}<br>Location: {location}<br>Managed by : {managed_by}<br>Used by : {used_by}<br><br>For more details <a href="{asset_link}">click here</a></p>', 0, 1, 43, 0, 1, 0, 0),
(44, 'Data wiping completed', '[{name}]: Data wiping completed ', '<p>Asset {name} data wiping completed.</p>\r\n<p><br><strong>Asset details :</strong><br>Name: {name}<br>Type : {ci_type}<br>Domain: {domain}<br>Expiry date: {expiry_date}<br>Impact : {impact}<br>Location: {location}<br>Managed by : {managed_by}<br>Used by : {used_by}<br><br>For more details <a href="{asset_link}">click here</a></p>', 0, 1, 44, 0, 1, 0, 0),
(45, 'Contract renewed', 'Contract Renewed', 'Hello,<br>{contract_name}(#{contract_number}) is renewed and will  be expired on {contract_expiry}.</p>\r\n<p>Total cost - {contract_cost}</p>\r\n<p>Attached CI - {contract_assets}</p>\r\n<p>Please visit  below contract link to view more details<br><a href="{contract_link}">{contract_link}</a><br>', 0, 1, 45, 0, 1, 0, 1),
(46, 'Client Verification OTP', 'Client email verification', '<p>Hello,<br><br>This email is used for connecting to our live chat. Please verify your email address with the OTP: {emailotp}.<br><br><br></p>', 0, 1, 46, 0, 1, 0, 0),
(47, 'Asset acknowledgement', 'Asset acknowledgement [{ticket_hash}]', '<p>Hello {username},</p><p>you have assigned asset named {assetname} by our team on {assigned_date}.</p><p>please reply with acknowledgement document to this email.</p>\r\n<p>Best Regards,<br><br><br></p>', 0, 1, 47, 0, 1, 0, 0);

-- --------------------------------------------------------

--
-- Table structure for table `avis_exotel_apps`
--

CREATE TABLE `avis_exotel_apps` (
  `exotel_id` int(11) NOT NULL AUTO_INCREMENT,
  `integration_id` int(11) DEFAULT '0',
  `app_name` varchar(255) DEFAULT NULL,
  `exophones` text,
  `app_id` int(11) DEFAULT '0',
  `department` varchar(20) DEFAULT NULL,
  `status` tinyint(1) DEFAULT '0',
  `auto_ticket` tinyint(1) DEFAULT '0',
  PRIMARY KEY (`exotel_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_exo_call_details`
--

CREATE TABLE `avis_exo_call_details` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `api_response` text,
  `success_status` tinyint(1) DEFAULT '0',
  `staff_id` int(11) DEFAULT '0',
  `sid` varchar(500) DEFAULT NULL,
  `domain` int(11) DEFAULT '0',
  `request_type` tinyint(1) DEFAULT '0' COMMENT '0=call, 1=sms',
  `from_no` varchar(500) DEFAULT NULL,
  `to_no` varchar(500) DEFAULT NULL,
  `auto_ticket` int(11) DEFAULT '0',
  `department` varchar(255) DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_exportlist`
--

CREATE TABLE `avis_exportlist` (
  `export_id` int(15) NOT NULL AUTO_INCREMENT,
  `export_name` varchar(255) DEFAULT NULL,
  `domain` varchar(255) DEFAULT NULL,
  `filter` text,
  `department_id` int(15) DEFAULT '0',
  `is_completed` int(2) DEFAULT '0',
  `file_name` varchar(255) DEFAULT NULL,
  `report_time` int(15) DEFAULT '0',
  `database_name` varchar(255) DEFAULT NULL,
  `database_user` varchar(255) DEFAULT NULL,
  `database_password` varchar(255) DEFAULT NULL,
  `report_type` int(2) DEFAULT '0',
  `staff_id` int(11) DEFAULT '0',
  `staff_email` varchar(255) DEFAULT NULL,
  `request_date` datetime DEFAULT NULL,
  `export_type` int(11) DEFAULT '0' COMMENT '1=csv,2=html,3=xls',
  `send_email` int(11) DEFAULT '0' COMMENT '1=yes,no=0',
  `email_id` varchar(100) DEFAULT NULL,
  `receive_date` int(15) DEFAULT '0',
  PRIMARY KEY (`export_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_favorite`
--

CREATE TABLE `avis_favorite` (
  `favorite_id` int(20) NOT NULL AUTO_INCREMENT,
  `parent_id` int(11) NOT NULL DEFAULT '0',
  `parent_type` int(11) NOT NULL DEFAULT '0' COMMENT '0-incident,1-client',
  `owner` int(11) NOT NULL DEFAULT '0',
  `entry_date` int(15) DEFAULT '0',
  PRIMARY KEY (`favorite_id`),
  KEY `parent_id` (`parent_id`,`owner`,`parent_type`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_fetchmail`
--

CREATE TABLE `avis_fetchmail` (
  `fetch_id` int(15) NOT NULL AUTO_INCREMENT,
  `unique_id` varchar(255) DEFAULT NULL,
  PRIMARY KEY (`fetch_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_filter`
--

CREATE TABLE `avis_filter` (
  `filter_id` int(15) NOT NULL AUTO_INCREMENT,
  `filter_name` varchar(255) DEFAULT NULL,
  `vscope` tinyint(2) DEFAULT '1',
  `display_order` int(15) DEFAULT '1',
  `owner` int(15) DEFAULT '0',
  `filter` longtext,
  `concat_type` enum('and','or') DEFAULT 'and',
  `is_enabled` tinyint(1) DEFAULT '1',
  `search_trash` tinyint(1) DEFAULT '0',
  `search_spam` tinyint(1) DEFAULT '0',
  `is_report` tinyint(1) DEFAULT '0',
  PRIMARY KEY (`filter_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=39 ;

--
-- Dumping data for table `avis_filter`
--

INSERT INTO `avis_filter` VALUES
(1, 'All incidents', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(2, 'New incidents', 1, 3, 0, '', 'and', 1, 0, 0, 0),
(3, 'Overdue incidents', 1, 4, 0, '', 'and', 1, 0, 0, 0),
(4, 'Assigned incidents', 1, 5, 0, '', 'and', 1, 0, 0, 0),
(5, 'Trash', 1, 10, 0, '', 'and', 1, 1, 1, 0),
(6, 'Spam', 1, 9, 0, '', 'and', 1, 0, 1, 0),
(7, 'Drafts', 1, 8, 0, '', 'and', 1, 0, 0, 0),
(8, 'Problems', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(9, 'Open', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(10, 'Closed', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(11, 'Assigned', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(12, 'Changes', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(13, 'Open', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(14, 'Closed', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(15, 'Assigned', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(16, 'Releases', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(17, 'Open', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(18, 'Closed', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(19, 'Assigned', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(20, 'Service request', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(21, 'Schedule incidents', 1, 6, 0, '', 'and', 1, 0, 0, 0),
(22, '30 Minutes overdue', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(23, '60 Minutes overdue', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(24, '1 Day overdue', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(25, 'Open incidents', 1, 2, 0, '', 'and', 1, 0, 0, 0),
(26, 'Critical incidents', 1, 12, 0, '', 'and', 0, 0, 0, 0),
(27, 'Unassigned incidents', 1, 13, 0, '', 'and', 0, 0, 0, 0),
(28, 'Recent replied incidents', 1, 14, 0, '', 'and', 0, 0, 0, 0),
(29, 'Recent closed incidents', 1, 15, 0, '', 'and', 0, 0, 0, 0),
(30, 'Service request new ', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(31, 'Service request overdue ', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(32, 'Service request assigned', 1, 1, 0, '', 'and', 1, 0, 0, 0),
(33, 'Favorite ', 1, 7, 0, '', 'and', 1, 0, 0, 0),
(34, 'Archive', 1, 11, 0, '', 'and', 1, 0, 0, 0),
(35, 'All service requests', 1, 6, 0, '', 'and', 1, 0, 0, 0),
(36, 'All chats', 1, 7, 0, '', 'and', 1, 0, 0, 0),
(37, 'Recent chats', 1, 7, 0, '', 'and', 1, 0, 0, 0),
(38, 'Missed chats', 1, 7, 0, '', 'and', 1, 0, 0, 0);

-- --------------------------------------------------------

--
-- Table structure for table `avis_filter_criteria`
--

CREATE TABLE `avis_filter_criteria` (
  `criteria_id` int(15) NOT NULL AUTO_INCREMENT,
  `filter_id` int(15) DEFAULT '0',
  `base_criteria` int(15) DEFAULT '0',
  `sub_criteria` int(15) DEFAULT '0',
  `content` varchar(255) DEFAULT NULL,
  `concat_type` varchar(25) DEFAULT NULL,
  PRIMARY KEY (`criteria_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=59 ;

--
-- Dumping data for table `avis_filter_criteria`
--

INSERT INTO `avis_filter_criteria` VALUES
(1, 1, 8, 1, '3', NULL),
(2, 2, 8, 1, '3', NULL),
(3, 2, 17, 1, 'unix_timestamp()', NULL),
(4, 2, 8, 1, '4', NULL),
(5, 3, 8, 1, '3', NULL),
(6, 3, 17, 0, 'unix_timestamp()', NULL),
(7, 4, 10, 1, 'VIS_STAFF_ID', NULL),
(8, 2, 13, 0, '1', NULL),
(9, 3, 13, 0, '1', NULL),
(10, 4, 8, 1, '3', NULL),
(11, 8, 8, 1, '3', NULL),
(12, 9, 1, 0, '1', NULL),
(13, 10, 1, 0, '3', NULL),
(14, 11, 0, 0, 'VIS_STAFF_ID', NULL),
(15, 12, 8, 1, '3', NULL),
(16, 13, 1, 0, '1', NULL),
(17, 14, 1, 0, '3', NULL),
(18, 15, 0, 0, 'VIS_STAFF_ID', NULL),
(19, 16, 8, 1, '3', NULL),
(20, 17, 1, 0, '1', NULL),
(21, 18, 1, 0, '3', NULL),
(22, 19, 0, 0, 'VIS_STAFF_ID', NULL),
(23, 20, 8, 0, '1', 'and'),
(24, 20, 24, 0, '7', 'and'),
(25, 22, 36, 1, '1800', 'and'),
(26, 23, 36, 1, '3600', 'and'),
(27, 24, 36, 1, '86400', 'and'),
(28, 25, 8, 0, '1', 'and'),
(29, 25, 0, 0, '', 'or'),
(30, 26, 9, 0, '4', 'and'),
(31, 26, 8, 1, '3', 'and'),
(32, 26, 0, 0, '', 'or'),
(33, 27, 10, 0, '0', 'and'),
(34, 27, 8, 0, '3', 'and'),
(35, 27, 0, 0, '', 'or'),
(36, 28, 28, 0, '', 'and'),
(37, 28, 0, 0, '', 'or'),
(38, 29, 8, 0, '3', 'and'),
(39, 29, 0, 0, '', 'or'),
(40, 30, 24, 0, '7', 'and'),
(41, 30, 8, 1, '3', NULL),
(42, 30, 17, 1, 'unix_timestamp()', NULL),
(43, 31, 24, 0, '7', 'and'),
(44, 31, 8, 1, '3', NULL),
(45, 31, 17, 0, 'unix_timestamp()', NULL),
(46, 32, 24, 0, '7', 'and'),
(47, 32, 10, 1, 'VIS_STAFF_ID', NULL),
(48, 3, 24, 1, '7', 'and'),
(49, 4, 24, 1, '7', 'and'),
(50, 2, 24, 1, '7', 'and'),
(51, 1, 8, 1, '4', NULL),
(52, 33, 42, 1, 'VIS_STAFF_ID', NULL),
(53, 3, 8, 1, '4', 'and'),
(54, 35, 0, 0, '', 'or'),
(55, 35, 24, 0, '7', 'and'),
(56, 36, 44, 0, '25', NULL),
(57, 37, 44, 0, '25', NULL),
(58, 38, 44, 0, '25', NULL);

-- --------------------------------------------------------

--
-- Table structure for table `avis_formfield`
--

CREATE TABLE `avis_formfield` (
  `formfield_id` int(15) NOT NULL AUTO_INCREMENT,
  `formgroup_id` int(15) DEFAULT '0',
  `ci_type` int(4) DEFAULT '0',
  `field_type` int(4) DEFAULT '1',
  `field_group` int(15) DEFAULT '0',
  `field_name` varchar(255) DEFAULT NULL,
  `field_description` longtext,
  `display_order` int(15) DEFAULT '0',
  `default_value` varchar(255) DEFAULT NULL,
  `is_selected` tinyint(1) DEFAULT '0',
  `is_enabled` tinyint(1) DEFAULT '0',
  `is_required` tinyint(1) DEFAULT '0',
  `is_staff_editable` tinyint(1) DEFAULT '0',
  `is_user_editable` tinyint(1) DEFAULT '0',
  `regular_expression` varchar(255) DEFAULT NULL,
  `is_editor` tinyint(1) DEFAULT '0' COMMENT '1=yes,0=no',
  `placeholder` varchar(200) DEFAULT NULL,
  `tooltip` varchar(500) DEFAULT NULL,
  `html_attribute` text,
  `inline` tinyint(4) DEFAULT '0' COMMENT '1=yes,0=no',
  `no_of_file` int(11) DEFAULT '0',
  PRIMARY KEY (`formfield_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_formgroup`
--

CREATE TABLE `avis_formgroup` (
  `formgroup_id` int(15) NOT NULL AUTO_INCREMENT,
  `formgroup_name` varchar(255) DEFAULT NULL,
  `form_name` varchar(500) DEFAULT NULL,
  `description` text,
  `display_order` int(15) DEFAULT '0',
  `is_enabled` tinyint(1) DEFAULT '1',
  `script` longtext,
  `form_type` tinyint(1) DEFAULT '0' COMMENT '1=email base,0=call base',
  `department` varchar(10) DEFAULT NULL,
  `subject` varchar(250) DEFAULT NULL,
  `captcha` tinyint(4) DEFAULT '0' COMMENT '1=yes,0=no',
  `hdformheader` tinyint(1) NOT NULL DEFAULT '1',
  PRIMARY KEY (`formgroup_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_forum`
--

CREATE TABLE `avis_forum` (
  `forum_id` int(11) NOT NULL AUTO_INCREMENT,
  `forum_cat_id` int(11) DEFAULT '0',
  `description` text,
  `creation_date` int(15) DEFAULT '0',
  `topic_access` int(4) DEFAULT '0',
  `display_status` tinyint(1) DEFAULT '0' COMMENT '0-everyone,1-logged in,2-only staff client',
  `display_order` int(15) DEFAULT '0',
  `is_topic_move` tinyint(4) DEFAULT '0' COMMENT '0 for No, 1 for Yes',
  `forum_status` tinyint(1) DEFAULT '0' COMMENT '0-Planned,1-In progress,2-Implemented,3-Solved,4-Unsolved,5-Deferred',
  PRIMARY KEY (`forum_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_forum_activity_log`
--

CREATE TABLE `avis_forum_activity_log` (
  `activity_id` int(11) NOT NULL AUTO_INCREMENT,
  `parent_id` int(11) DEFAULT '0',
  `parent_type` tinyint(4) DEFAULT '0' COMMENT '0 for topc, 1 for comment',
  `entry_date` int(15) DEFAULT '0',
  `content` varchar(255) DEFAULT NULL,
  `domain_id` int(11) DEFAULT '0',
  `is_spam` tinyint(4) DEFAULT '0',
  `is_approved` tinyint(4) DEFAULT '0',
  `is_client` tinyint(4) DEFAULT '0' COMMENT '0 for staff,1 for client',
  `poster_id` int(11) DEFAULT '0',
  `topic_id` int(11) DEFAULT '0',
  PRIMARY KEY (`activity_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_forum_category`
--

CREATE TABLE `avis_forum_category` (
  `forum_cat_id` int(11) NOT NULL AUTO_INCREMENT,
  `domain_id` int(11) DEFAULT '0',
  `description` text,
  `display_order` int(15) DEFAULT '0',
  `access_type` tinyint(2) DEFAULT '0' COMMENT '0 for public,1 for private',
  PRIMARY KEY (`forum_cat_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_forum_comment`
--

CREATE TABLE `avis_forum_comment` (
  `comment_id` int(11) NOT NULL AUTO_INCREMENT,
  `topic_id` int(11) DEFAULT '0',
  `poster_id` int(11) DEFAULT '0',
  `poster_type` tinyint(1) DEFAULT '0' COMMENT '1 for client, 0 for staff',
  `content` longtext,
  `entry_date` int(15) DEFAULT '0',
  `is_approved` tinyint(1) DEFAULT '0',
  `is_spam` tinyint(1) DEFAULT '0',
  PRIMARY KEY (`comment_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_forum_topic`
--

CREATE TABLE `avis_forum_topic` (
  `topic_id` int(11) NOT NULL AUTO_INCREMENT,
  `forum_id` int(11) DEFAULT '0',
  `title` text,
  `topic_url` varchar(255) DEFAULT NULL,
  `description` longtext,
  `user_id` int(11) DEFAULT '0',
  `is_client` int(11) DEFAULT '0',
  `is_lock` int(11) DEFAULT '0',
  `creation_date` int(15) DEFAULT '0',
  `modify_date` int(15) DEFAULT '0',
  `is_spam` int(11) DEFAULT '0',
  `is_approved` tinyint(1) DEFAULT '0' COMMENT '0 for disapprove, 1 for approve',
  `is_sticky` tinyint(2) DEFAULT '0',
  `view_cnt` int(11) DEFAULT '0',
  PRIMARY KEY (`topic_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_forum_topic_followers`
--

CREATE TABLE `avis_forum_topic_followers` (
  `follow_id` int(11) NOT NULL AUTO_INCREMENT,
  `topic_id` int(11) DEFAULT '0',
  `follower_id` int(11) DEFAULT '0',
  `follower_type` tinyint(1) DEFAULT '0' COMMENT '1 for client, 0 for staff',
  `entry_date` int(15) DEFAULT '0',
  PRIMARY KEY (`follow_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_forum_topic_likes`
--

CREATE TABLE `avis_forum_topic_likes` (
  `like_id` int(11) NOT NULL AUTO_INCREMENT,
  `parent_id` int(11) DEFAULT '0',
  `parent_type` tinyint(4) DEFAULT '0' COMMENT '0 for topc, 1 for comment',
  `poster_id` int(11) DEFAULT '0',
  `poster_type` tinyint(1) DEFAULT '0' COMMENT '1 for client, 0 for staff',
  `entry_date` int(15) DEFAULT '0',
  PRIMARY KEY (`like_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_gateway`
--

CREATE TABLE `avis_gateway` (
  `gateway_id` int(15) NOT NULL AUTO_INCREMENT,
  `domain_id` int(15) DEFAULT '0',
  `field_name` varchar(255) DEFAULT NULL,
  `field_value` text,
  `gateway_name` varchar(255) DEFAULT NULL,
  `gateway_type` tinyint(1) DEFAULT '0',
  `gateway_mode` tinyint(1) DEFAULT '0',
  PRIMARY KEY (`gateway_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_gateway_log`
--

CREATE TABLE `avis_gateway_log` (
  `log_id` int(15) NOT NULL AUTO_INCREMENT,
  `invoice_hash` int(15) DEFAULT '0',
  `gateway_id` tinyint(1) DEFAULT '0',
  `txn_data` text,
  `gateway_status` text,
  `entry_date` int(11) DEFAULT '0',
  PRIMARY KEY (`log_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_holiday`
--

CREATE TABLE `avis_holiday` (
  `holiday_id` int(11) NOT NULL AUTO_INCREMENT,
  `title` text,
  `holiday_date` varchar(255) DEFAULT NULL,
  `is_enabled` tinyint(1) DEFAULT '0',
  `schedule_id` int(15) DEFAULT '0',
  `halfday_time` varchar(255) DEFAULT NULL,
  `timezone` varchar(6) DEFAULT NULL,
  PRIMARY KEY (`holiday_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_integration`
--

CREATE TABLE `avis_integration` (
  `integration_id` int(15) NOT NULL AUTO_INCREMENT,
  `integration_type` int(4) DEFAULT '0',
  `domain_id` int(15) DEFAULT '0',
  `department_id` int(15) DEFAULT '0',
  `host_name` varchar(255) DEFAULT NULL,
  `user_name` varchar(255) DEFAULT NULL,
  `db_name` varchar(255) DEFAULT NULL,
  `db_password` varchar(255) DEFAULT NULL,
  `db_prefix` varchar(255) DEFAULT NULL,
  `is_enabled` tinyint(1) DEFAULT '1',
  `billing_url` text,
  `admin_user` varchar(255) DEFAULT NULL,
  `admin_password` text,
  `api_key` varchar(255) DEFAULT NULL,
  `con_timeout` text,
  `read_timeout` text,
  `scheme` varchar(255) DEFAULT NULL,
  `rec_path` text,
  `integration_title` varchar(100) DEFAULT NULL,
  PRIMARY KEY (`integration_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_invoice`
--

CREATE TABLE `avis_invoice` (
  `invoice_id` int(15) NOT NULL AUTO_INCREMENT,
  `client_id` int(15) NOT NULL DEFAULT '0',
  `ticket_id` int(15) DEFAULT '0',
  `product_id` int(15) DEFAULT '0',
  `invoice_hash` varchar(15) DEFAULT '0',
  `entry_date` int(15) DEFAULT '0',
  `due_date` int(15) DEFAULT '0',
  `paid_date` int(15) DEFAULT '0',
  `subtotal` decimal(10,2) NOT NULL DEFAULT '0.00',
  `credit` decimal(10,2) NOT NULL DEFAULT '0.00',
  `tax` decimal(10,2) NOT NULL DEFAULT '0.00',
  `total` decimal(10,2) NOT NULL DEFAULT '0.00',
  `invoice_status` int(4) DEFAULT '0',
  `is_edited` tinyint(1) DEFAULT '0',
  `balance` decimal(10,2) NOT NULL DEFAULT '0.00',
  `order_id` int(15) NOT NULL DEFAULT '0',
  `product_status` int(4) NOT NULL DEFAULT '2',
  PRIMARY KEY (`invoice_id`),
  KEY `client_id` (`client_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_invoice_detail`
--

CREATE TABLE `avis_invoice_detail` (
  `invoice_detail_id` int(15) NOT NULL AUTO_INCREMENT,
  `invoice_id` int(15) DEFAULT '0',
  `entry_date` int(15) DEFAULT '0',
  `tax` tinyint(1) DEFAULT '0',
  `description` text,
  `amount` decimal(10,2) DEFAULT '0.00',
  PRIMARY KEY (`invoice_detail_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_invoice_tax_mapping`
--

CREATE TABLE `avis_invoice_tax_mapping` (
  `invoice_tax_map_id` int(15) NOT NULL AUTO_INCREMENT,
  `invoice_id` int(15) DEFAULT '0',
  `invoice_detail_id` int(15) DEFAULT '0',
  `tax_id` int(15) DEFAULT '0',
  `tax_status` int(15) DEFAULT '0',
  PRIMARY KEY (`invoice_tax_map_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_assetdept`
--

CREATE TABLE `avis_itil_assetdept` (
  `assetdept_id` int(15) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) NOT NULL,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`assetdept_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=2 ;

--
-- Dumping data for table `avis_itil_assetdept`
--

INSERT INTO `avis_itil_assetdept` VALUES
(1, 'General', 'General department', 1, 0, 0, 1, '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_asset_attributes`
--

CREATE TABLE `avis_itil_asset_attributes` (
  `attr_id` int(15) NOT NULL AUTO_INCREMENT,
  `attribute` varchar(255) NOT NULL,
  `value` varchar(255) NOT NULL,
  `attr_type_id` int(15) NOT NULL COMMENT '0-basic info, 1- processor, 2- hd, 3- Networdadadapter, 4- IO,5-additionalattr',
  `asset_id` int(15) NOT NULL,
  `attr_type_group` int(15) NOT NULL,
  `ci_property_type` int(15) NOT NULL COMMENT '1- Hardware, 2- Software, 8- Workstation',
  `field_one` varchar(255) NOT NULL,
  `field_two` varchar(255) NOT NULL,
  PRIMARY KEY (`attr_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_asset_attributes_archive`
--

CREATE TABLE `avis_itil_asset_attributes_archive` (
  `attr_id` int(15) NOT NULL AUTO_INCREMENT,
  `attribute` varchar(255) NOT NULL,
  `value` varchar(255) NOT NULL,
  `attr_type_id` int(15) NOT NULL COMMENT '0-basic info, 1- processor, 2- hd, 3- Networdadadapter, 4- IO,5-additionalattr',
  `asset_id` int(15) NOT NULL,
  `attr_type_group` int(15) NOT NULL,
  `ci_property_type` int(15) NOT NULL COMMENT '1- Hardware, 2- Software, 8- Workstation',
  `field_one` varchar(255) NOT NULL,
  `field_two` varchar(255) NOT NULL,
  PRIMARY KEY (`attr_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_asset_state`
--

CREATE TABLE `avis_itil_asset_state` (
  `asset_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`asset_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=7 ;

--
-- Dumping data for table `avis_itil_asset_state`
--

INSERT INTO `avis_itil_asset_state` VALUES
(1, 'In use', 1, 0, 1, 1, '#FF9911', '0'),
(2, 'Missing', 1, 0, 4, 1, '#FFA500', '0'),
(3, 'In Transit', 1, 0, 2, 1, '#808080', '0'),
(4, 'In stock', 1, 0, 3, 1, '#008000', '0'),
(5, 'Retired', 1, 0, 5, 1, '#FF0000', '0'),
(6, 'Closed', 1, 0, 5, 1, '#0000FF', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_assignment`
--

CREATE TABLE `avis_itil_assignment` (
  `id` int(15) NOT NULL AUTO_INCREMENT,
  `module` int(5) NOT NULL COMMENT '1-change,2-problem,3-release',
  `role` int(5) NOT NULL COMMENT '1-implementor,2-coordinator,3-manager,4-approver,5-tester,6-CAB,7-releasemanager,8-resourcemngr,9-deliverymngr,10-riskmngr,11-ROI,12-problemmngr,13-approvedby,14-supervisor',
  `ticket_id` int(15) NOT NULL,
  `owner_id` int(15) NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_attach_relationships`
--

CREATE TABLE `avis_itil_attach_relationships` (
  `attach_id` int(11) NOT NULL AUTO_INCREMENT,
  `relation_id` int(11) DEFAULT '0',
  `assets_id` int(11) DEFAULT '0',
  `ci_id` int(11) DEFAULT '0',
  `relation_type` int(11) DEFAULT '0' COMMENT '0-forward,1-reverse',
  PRIMARY KEY (`attach_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_auditlog`
--

CREATE TABLE `avis_itil_auditlog` (
  `log_id` int(15) NOT NULL AUTO_INCREMENT,
  `log_subject` varchar(255) DEFAULT NULL,
  `ticket_hash` varchar(15) DEFAULT NULL,
  `ticket_id` int(15) DEFAULT '0',
  `subject` varchar(255) DEFAULT NULL,
  `entry_date` int(15) DEFAULT '0',
  `operation_id` int(15) DEFAULT '0',
  `operator_id` int(15) DEFAULT '0',
  `workflow_id` int(11) DEFAULT '0',
  `operator` tinyint(2) DEFAULT '0',
  `old_info` varchar(255) DEFAULT NULL,
  `new_info` varchar(255) DEFAULT NULL,
  `description` text,
  `operation_type` int(15) DEFAULT '0',
  `location` tinyint(4) DEFAULT '0',
  `channel_id` int(15) DEFAULT '0',
  `department_id` int(11) DEFAULT '0',
  `domain_id` int(11) DEFAULT '0',
  `access_id` tinyint(2) NOT NULL DEFAULT '0' COMMENT '0-incident, 1-cmdb, 2-changes,3- problems',
  `new_log` int(2) DEFAULT '1',
  PRIMARY KEY (`log_id`),
  KEY `ticket_hash` (`ticket_hash`),
  KEY `location` (`location`,`access_id`),
  KEY `log_id` (`log_id`,`entry_date`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_auditlog_archive`
--

CREATE TABLE `avis_itil_auditlog_archive` (
  `log_id` int(15) NOT NULL AUTO_INCREMENT,
  `log_subject` varchar(255) DEFAULT NULL,
  `ticket_hash` varchar(15) DEFAULT NULL,
  `ticket_id` int(15) DEFAULT '0',
  `subject` varchar(255) DEFAULT NULL,
  `entry_date` int(15) DEFAULT '0',
  `operation_id` int(15) DEFAULT '0',
  `operator_id` int(15) DEFAULT '0',
  `workflow_id` int(11) DEFAULT '0',
  `operator` tinyint(2) DEFAULT '0',
  `old_info` varchar(255) DEFAULT NULL,
  `new_info` varchar(255) DEFAULT NULL,
  `description` text,
  `operation_type` int(15) DEFAULT '0',
  `location` tinyint(4) DEFAULT '0',
  `channel_id` int(15) DEFAULT '0',
  `department_id` int(11) DEFAULT '0',
  `domain_id` int(11) DEFAULT '0',
  `access_id` tinyint(2) NOT NULL DEFAULT '0' COMMENT '0-incident, 1-cmdb, 2-changes,3- problems',
  `new_log` int(2) DEFAULT '1',
  PRIMARY KEY (`log_id`),
  KEY `ticket_hash` (`ticket_hash`),
  KEY `location` (`location`,`access_id`),
  KEY `log_id` (`log_id`,`entry_date`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_automation`
--

CREATE TABLE `avis_itil_automation` (
  `itilflow_id` int(15) NOT NULL AUTO_INCREMENT,
  `autotask_name` varchar(255) DEFAULT NULL,
  `execution_order` int(15) DEFAULT '0',
  `concat_type` varchar(63) DEFAULT NULL,
  `is_enabled` tinyint(1) DEFAULT '1',
  `owner` int(15) DEFAULT '0',
  `creation_date` int(15) DEFAULT '0',
  `event` varchar(255) DEFAULT NULL,
  `product_id` int(11) NOT NULL,
  PRIMARY KEY (`itilflow_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_automation_action`
--

CREATE TABLE `avis_itil_automation_action` (
  `waction_id` int(15) NOT NULL AUTO_INCREMENT,
  `itilflow_id` int(15) DEFAULT '0',
  `action_id` int(15) DEFAULT '0',
  `content` text,
  PRIMARY KEY (`waction_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_automation_criteria`
--

CREATE TABLE `avis_itil_automation_criteria` (
  `wcriteria_id` int(15) NOT NULL AUTO_INCREMENT,
  `itilflow_id` int(15) DEFAULT '0',
  `base_criteria` int(15) DEFAULT '0',
  `sub_criteria` int(15) DEFAULT '0',
  `content` text,
  `concat_type` varchar(25) DEFAULT NULL,
  PRIMARY KEY (`wcriteria_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_changes`
--

CREATE TABLE `avis_itil_changes` (
  `changes_id` int(15) NOT NULL AUTO_INCREMENT,
  `changes_from` varchar(255) DEFAULT NULL,
  `changes_hash` varchar(250) DEFAULT NULL,
  `subject` text,
  `status_id` int(15) DEFAULT '0',
  `priority_id` int(15) DEFAULT '0',
  `impact_id` int(15) DEFAULT '0',
  `risk_id` int(15) DEFAULT '0',
  `change_type_id` int(15) DEFAULT '0',
  `date_created` int(15) DEFAULT '0',
  `date_modified` int(15) DEFAULT '0',
  `department_id` int(15) DEFAULT '0',
  `staff_id` varchar(255) DEFAULT NULL,
  `description` longtext,
  `assets_ci_id` varchar(500) DEFAULT NULL,
  `attachment_id` varchar(255) DEFAULT NULL,
  `domain_id` int(20) DEFAULT '0',
  `is_enabled` tinyint(2) DEFAULT '0',
  `reason` text,
  `reasons_attachment` varchar(555) DEFAULT NULL,
  `impact_planning` text,
  `impact_attachment` varchar(555) DEFAULT NULL,
  `rollout` text,
  `rollout_attachment` varchar(555) DEFAULT NULL,
  `backout` text,
  `backout_attachment` varchar(555) DEFAULT NULL,
  `category_id` int(11) DEFAULT '0',
  `subcategory_id` int(11) NOT NULL DEFAULT '0',
  `item_id` int(11) NOT NULL DEFAULT '0',
  `location_id` int(11) NOT NULL DEFAULT '0',
  `urgency_id` int(11) NOT NULL DEFAULT '0',
  `proposed_plan` text,
  `business_justification` text,
  `current_step` int(10) NOT NULL DEFAULT '1',
  `is_desc_clear` tinyint(2) NOT NULL DEFAULT '0',
  `review_details` text,
  `change_review_status` varchar(255) NOT NULL DEFAULT '',
  `is_request_valid` tinyint(2) NOT NULL DEFAULT '0',
  `highlevelplan` text,
  `technicalplan` text,
  `resourceplan` text,
  `testplan` text,
  `testplan_attachment` varchar(555) DEFAULT NULL,
  `commplan` text,
  `acceptcanceplan` text,
  `monitorplan` text,
  `coordinatebuild` tinyint(2) NOT NULL DEFAULT '0',
  `buildactivity` tinyint(2) NOT NULL DEFAULT '0',
  `coordicatetest` tinyint(2) NOT NULL DEFAULT '0',
  `testlog` text,
  `resolveddefects` tinyint(2) NOT NULL DEFAULT '0',
  `suppodoc` tinyint(2) NOT NULL DEFAULT '0',
  `risk_avoid` tinyint(2) NOT NULL DEFAULT '0',
  `mitigation` tinyint(2) NOT NULL DEFAULT '0',
  `techapproval` tinyint(2) NOT NULL DEFAULT '0',
  `techinfo` text,
  `rejectchng` tinyint(2) NOT NULL DEFAULT '0',
  `testoptions` tinyint(2) NOT NULL DEFAULT '0',
  `cancelrec` tinyint(2) NOT NULL DEFAULT '0',
  `changeassess` tinyint(2) NOT NULL DEFAULT '0',
  `approvalreview` tinyint(2) NOT NULL DEFAULT '0',
  `supportmem` tinyint(2) NOT NULL DEFAULT '0',
  `stdchangelist` tinyint(2) NOT NULL DEFAULT '0',
  `schedule` text,
  `cabactivity` tinyint(2) NOT NULL DEFAULT '0',
  `coordchange` tinyint(2) NOT NULL DEFAULT '0',
  `execimplem` tinyint(2) DEFAULT '0',
  `implementation_status` tinyint(2) DEFAULT NULL,
  `exebackout` tinyint(2) DEFAULT '0',
  `triggerconfigupdate` tinyint(2) NOT NULL DEFAULT '0',
  `triggerimplmonitoring` tinyint(2) NOT NULL DEFAULT '0',
  `evalmonitoring` text,
  `resultdoc` tinyint(2) DEFAULT '0',
  `furtherdeatils` text,
  `request_time` int(15) DEFAULT '0',
  `closing_time` int(15) DEFAULT '0',
  `build_date` int(15) NOT NULL DEFAULT '0',
  `test_date` int(15) NOT NULL DEFAULT '0',
  `imp_date` int(15) NOT NULL DEFAULT '0',
  `impschedule` int(15) NOT NULL DEFAULT '0',
  `impscheduleend` int(15) NOT NULL DEFAULT '0',
  `impscheduleinterval` tinyint(4) NOT NULL DEFAULT '0',
  `pso_planning` text,
  `pso_attachment` varchar(555) DEFAULT NULL,
  PRIMARY KEY (`changes_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_changes_aprovals`
--

CREATE TABLE `avis_itil_changes_aprovals` (
  `aprovals_id` int(11) NOT NULL AUTO_INCREMENT,
  `aprovals_type` tinyint(2) DEFAULT '0' COMMENT '0-change planning, 1-release acceptance',
  `parent_id` int(11) DEFAULT '0',
  `staff_id` int(11) DEFAULT '0',
  `aprovals_status` tinyint(2) DEFAULT '0' COMMENT '0-requested, 1-aproved, 2-cancelled, 3-rejected',
  `send_date` varchar(20) DEFAULT NULL,
  `status_date` varchar(20) DEFAULT NULL,
  `remark` text,
  `is_enabled` int(11) DEFAULT '0',
  `request_id` int(15) DEFAULT '0',
  `owner_id` int(15) DEFAULT '0',
  PRIMARY KEY (`aprovals_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_changes_archive`
--

CREATE TABLE `avis_itil_changes_archive` (
  `changes_id` int(15) NOT NULL AUTO_INCREMENT,
  `changes_from` varchar(255) DEFAULT NULL,
  `changes_hash` varchar(250) DEFAULT NULL,
  `subject` text,
  `status_id` int(15) DEFAULT '0',
  `priority_id` int(15) DEFAULT '0',
  `impact_id` int(15) DEFAULT '0',
  `risk_id` int(15) DEFAULT '0',
  `change_type_id` int(15) DEFAULT '0',
  `date_created` int(15) DEFAULT '0',
  `date_modified` int(15) DEFAULT '0',
  `department_id` int(15) DEFAULT '0',
  `staff_id` varchar(255) DEFAULT NULL,
  `description` longtext,
  `assets_ci_id` varchar(500) DEFAULT NULL,
  `attachment_id` varchar(255) DEFAULT NULL,
  `domain_id` int(20) DEFAULT '0',
  `is_enabled` tinyint(2) DEFAULT '0',
  `reason` text,
  `reasons_attachment` varchar(555) DEFAULT NULL,
  `impact_planning` text,
  `impact_attachment` varchar(555) DEFAULT NULL,
  `rollout` text,
  `rollout_attachment` varchar(555) DEFAULT NULL,
  `backout` text,
  `backout_attachment` varchar(555) DEFAULT NULL,
  `category_id` int(11) DEFAULT '0',
  `subcategory_id` int(11) NOT NULL DEFAULT '0',
  `item_id` int(11) NOT NULL DEFAULT '0',
  `location_id` int(11) NOT NULL DEFAULT '0',
  `urgency_id` int(11) NOT NULL DEFAULT '0',
  `proposed_plan` text,
  `business_justification` text,
  `current_step` int(10) NOT NULL DEFAULT '1',
  `is_desc_clear` tinyint(2) NOT NULL DEFAULT '0',
  `review_details` text,
  `change_review_status` varchar(255) NOT NULL DEFAULT '',
  `is_request_valid` tinyint(2) NOT NULL DEFAULT '0',
  `highlevelplan` text,
  `technicalplan` text,
  `resourceplan` text,
  `testplan` text,
  `testplan_attachment` varchar(555) DEFAULT NULL,
  `commplan` text,
  `acceptcanceplan` text,
  `monitorplan` text,
  `coordinatebuild` tinyint(2) NOT NULL DEFAULT '0',
  `buildactivity` tinyint(2) NOT NULL DEFAULT '0',
  `coordicatetest` tinyint(2) NOT NULL DEFAULT '0',
  `testlog` text,
  `resolveddefects` tinyint(2) NOT NULL DEFAULT '0',
  `suppodoc` tinyint(2) NOT NULL DEFAULT '0',
  `risk_avoid` tinyint(2) NOT NULL DEFAULT '0',
  `mitigation` tinyint(2) NOT NULL DEFAULT '0',
  `techapproval` tinyint(2) NOT NULL DEFAULT '0',
  `techinfo` text,
  `rejectchng` tinyint(2) NOT NULL DEFAULT '0',
  `testoptions` tinyint(2) NOT NULL DEFAULT '0',
  `cancelrec` tinyint(2) NOT NULL DEFAULT '0',
  `changeassess` tinyint(2) NOT NULL DEFAULT '0',
  `approvalreview` tinyint(2) NOT NULL DEFAULT '0',
  `supportmem` tinyint(2) NOT NULL DEFAULT '0',
  `stdchangelist` tinyint(2) NOT NULL DEFAULT '0',
  `schedule` text,
  `cabactivity` tinyint(2) NOT NULL DEFAULT '0',
  `coordchange` tinyint(2) NOT NULL DEFAULT '0',
  `execimplem` tinyint(2) DEFAULT '0',
  `implementation_status` tinyint(2) DEFAULT NULL,
  `exebackout` tinyint(2) DEFAULT '0',
  `triggerconfigupdate` tinyint(2) NOT NULL DEFAULT '0',
  `triggerimplmonitoring` tinyint(2) NOT NULL DEFAULT '0',
  `evalmonitoring` text,
  `resultdoc` tinyint(2) DEFAULT '0',
  `furtherdeatils` text,
  `request_time` int(15) DEFAULT '0',
  `closing_time` int(15) DEFAULT '0',
  `build_date` int(15) NOT NULL DEFAULT '0',
  `test_date` int(15) NOT NULL DEFAULT '0',
  `imp_date` int(15) NOT NULL DEFAULT '0',
  `impschedule` int(15) NOT NULL DEFAULT '0',
  `impscheduleend` int(15) NOT NULL DEFAULT '0',
  `impscheduleinterval` tinyint(4) NOT NULL DEFAULT '0',
  `pso_planning` text,
  `pso_attachment` varchar(555) DEFAULT NULL,
  PRIMARY KEY (`changes_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_change_type`
--

CREATE TABLE `avis_itil_change_type` (
  `change_type_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`change_type_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=5 ;

--
-- Dumping data for table `avis_itil_change_type`
--

INSERT INTO `avis_itil_change_type` VALUES
(1, 'Minor', 1, 0, 1, 1, '#008000', '0'),
(2, 'Standard', 1, 0, 2, 1, '#FF9911', '0'),
(3, 'Major', 1, 0, 3, 1, '#FFA500', '0'),
(4, 'Emergency', 1, 0, 4, 1, '#FF0000', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_ci_product`
--

CREATE TABLE `avis_itil_ci_product` (
  `product_id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) DEFAULT NULL,
  `ci_type_id` int(11) DEFAULT '0',
  `manufacturer` varchar(50) DEFAULT NULL,
  `product_status_id` int(11) DEFAULT '0',
  `depreciation_type_id` int(11) DEFAULT '0',
  `procurement_id` int(11) DEFAULT '0',
  `description` text,
  `department_access` varchar(255) DEFAULT NULL,
  `is_enabled` tinyint(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`product_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_ci_product_status`
--

CREATE TABLE `avis_itil_ci_product_status` (
  `product_status_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`product_status_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=4 ;

--
-- Dumping data for table `avis_itil_ci_product_status`
--

INSERT INTO `avis_itil_ci_product_status` VALUES
(1, 'In Production', 1, 0, 1, 1, '#008000', '0'),
(2, 'In Pipeline', 1, 0, 2, 1, '#FF9911', '0'),
(3, 'Retired', 1, 0, 3, 1, '#FF0000', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_cmdb_assets`
--

CREATE TABLE `avis_itil_cmdb_assets` (
  `assets_id` int(15) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) DEFAULT NULL,
  `ci_type_id` int(15) DEFAULT '0',
  `impact_id` int(15) DEFAULT '0',
  `description` longtext,
  `location_id` int(15) DEFAULT '0',
  `staff_id` varchar(255) DEFAULT NULL,
  `department_access` varchar(511) DEFAULT NULL,
  `usedby` varchar(255) DEFAULT NULL,
  `assigned_on` int(20) DEFAULT '0',
  `attachment_id` varchar(255) DEFAULT NULL,
  `product_id` int(11) DEFAULT '0',
  `vendor_id` int(11) DEFAULT '0',
  `warranty_year` int(15) DEFAULT '0',
  `warranty_month` int(15) DEFAULT '0',
  `installation_date` int(15) DEFAULT '0',
  `expiry_date` int(11) DEFAULT '0',
  `assets_state` int(11) DEFAULT '0' COMMENT 'also use for licence type',
  `asset_tag` varchar(100) DEFAULT NULL COMMENT 'also use for cost',
  `licence_key` varchar(100) DEFAULT NULL COMMENT 'also use for serial number',
  `installation_path` varchar(255) DEFAULT NULL,
  `last_audit_date` int(15) DEFAULT '0',
  `salvage` varchar(50) DEFAULT NULL,
  `depreciation_type` int(11) DEFAULT '0',
  `ci_property_type` tinyint(1) DEFAULT '0' COMMENT '1-hardware,2-software',
  `is_child` int(15) NOT NULL DEFAULT '0',
  `version` varchar(55) NOT NULL DEFAULT '',
  `usefullife` int(15) DEFAULT '0',
  `usedbytype` int(2) DEFAULT '0' COMMENT '1-client 2-staff',
  `user_of` int(15) DEFAULT '0',
  `software_type` int(15) DEFAULT '0',
  `software_category` int(15) DEFAULT '0',
  `manufacturer` int(15) DEFAULT '0',
  `xmlfilename` varchar(255) NOT NULL DEFAULT '',
  `scan_request` tinyint(2) NOT NULL DEFAULT '0',
  `os_installation_date` int(15) DEFAULT '0',
  `group_id` int(15) NOT NULL DEFAULT '0',
  `risk_id` int(15) DEFAULT '0',
  `lifecycle_status_id` int(15) DEFAULT '0',
  `disposition_status_id` int(15) DEFAULT '0',
  `main_os` int(5) DEFAULT '0' COMMENT '1-Windows,2-Linux,3-Mac,4-Android,5-IOS',
  `storage_loc` text,
  `physical_loc` text,
  `assetdept_id` int(15) NOT NULL DEFAULT '0',
  `is_deleted` tinyint(2) NOT NULL DEFAULT '0',
  `delete_request` tinyint(2) NOT NULL DEFAULT '0',
  `data_wiping` int(5) NOT NULL DEFAULT '0' COMMENT '1-dw requested, 2- dw completed',
  `compliancereq` varchar(255) DEFAULT NULL,
  `disposalreg` varchar(255) DEFAULT NULL,
  `privacydoc` varchar(255) DEFAULT NULL,
  `unautorized` tinyint(2) NOT NULL DEFAULT '0',
  `barcodetype` tinyint(2) NOT NULL DEFAULT '0' COMMENT '0-barcode, 1- qrcode',
  `is_migrated` tinyint(2) NOT NULL DEFAULT '0',
  `migrated_from` varchar(255) NOT NULL DEFAULT '',
  `pcuser` varchar(255) DEFAULT NULL,
  `is_approve` int(2) NOT NULL DEFAULT '0',
  `acceptable` int(2) NOT NULL DEFAULT '0',
  `approved_by` int(2) NOT NULL DEFAULT '0',
  PRIMARY KEY (`assets_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_cmdb_assets_archive`
--

CREATE TABLE `avis_itil_cmdb_assets_archive` (
  `assets_id` int(15) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) DEFAULT NULL,
  `ci_type_id` int(15) DEFAULT '0',
  `impact_id` int(15) DEFAULT '0',
  `description` longtext,
  `location_id` int(15) DEFAULT '0',
  `staff_id` varchar(255) DEFAULT NULL,
  `department_access` varchar(511) DEFAULT NULL,
  `usedby` varchar(255) DEFAULT NULL,
  `assigned_on` int(20) DEFAULT '0',
  `attachment_id` varchar(255) DEFAULT NULL,
  `product_id` int(11) DEFAULT '0',
  `vendor_id` int(11) DEFAULT '0',
  `warranty_year` int(15) DEFAULT '0',
  `warranty_month` int(15) DEFAULT '0',
  `installation_date` int(15) DEFAULT '0',
  `expiry_date` int(11) DEFAULT '0',
  `assets_state` int(11) DEFAULT '0' COMMENT 'also use for licence type',
  `asset_tag` varchar(100) DEFAULT NULL COMMENT 'also use for cost',
  `licence_key` varchar(100) DEFAULT NULL COMMENT 'also use for serial number',
  `installation_path` varchar(255) DEFAULT NULL,
  `last_audit_date` int(15) DEFAULT '0',
  `salvage` varchar(50) DEFAULT NULL,
  `depreciation_type` int(11) DEFAULT '0',
  `ci_property_type` tinyint(1) DEFAULT '0' COMMENT '1-hardware,2-software',
  `is_child` int(15) NOT NULL DEFAULT '0',
  `version` varchar(55) NOT NULL DEFAULT '',
  `usefullife` int(15) DEFAULT '0',
  `usedbytype` int(2) DEFAULT '0' COMMENT '1-client 2-staff',
  `user_of` int(15) DEFAULT '0',
  `software_type` int(15) DEFAULT '0',
  `software_category` int(15) DEFAULT '0',
  `manufacturer` int(15) DEFAULT '0',
  `xmlfilename` varchar(255) NOT NULL DEFAULT '',
  `scan_request` tinyint(2) NOT NULL DEFAULT '0',
  `os_installation_date` int(15) DEFAULT '0',
  `group_id` int(15) NOT NULL DEFAULT '0',
  `risk_id` int(15) DEFAULT '0',
  `lifecycle_status_id` int(15) DEFAULT '0',
  `disposition_status_id` int(15) DEFAULT '0',
  `main_os` int(5) DEFAULT '0' COMMENT '1-Windows,2-Linux,3-Mac,4-Android,5-IOS',
  `storage_loc` text,
  `physical_loc` text,
  `assetdept_id` int(15) NOT NULL DEFAULT '0',
  `is_deleted` tinyint(2) NOT NULL DEFAULT '0',
  `delete_request` tinyint(2) NOT NULL DEFAULT '0',
  `data_wiping` int(5) NOT NULL DEFAULT '0' COMMENT '1-dw requested, 2- dw completed',
  `compliancereq` varchar(255) DEFAULT NULL,
  `disposalreg` varchar(255) DEFAULT NULL,
  `privacydoc` varchar(255) DEFAULT NULL,
  `unautorized` tinyint(2) NOT NULL DEFAULT '0',
  `barcodetype` tinyint(2) NOT NULL DEFAULT '0' COMMENT '0-barcode, 1- qrcode',
  `is_migrated` tinyint(2) NOT NULL DEFAULT '0',
  `migrated_from` varchar(255) NOT NULL DEFAULT '',
  `pcuser` varchar(255) DEFAULT NULL,
  `is_approve` int(2) NOT NULL DEFAULT '0',
  `acceptable` int(2) NOT NULL DEFAULT '0',
  `approved_by` int(2) NOT NULL DEFAULT '0',
  PRIMARY KEY (`assets_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_cmdb_contract`
--

CREATE TABLE `avis_itil_cmdb_contract` (
  `contract_id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) DEFAULT NULL,
  `department_id` int(20) DEFAULT '0',
  `contract_number` varchar(255) DEFAULT NULL,
  `type` int(11) DEFAULT '0',
  `status` int(11) DEFAULT '0' COMMENT '0 -draft, 1-pending, 2-Active, 3-Rejected, 4-Canceled, 5-Expired',
  `product` int(11) DEFAULT '0',
  `vendor` int(11) DEFAULT '0',
  `license_count` varchar(255) DEFAULT NULL,
  `license_type` int(11) DEFAULT '0',
  `approver` int(11) DEFAULT '0',
  `cost` varchar(255) DEFAULT NULL,
  `description` longtext,
  `start_date` int(15) DEFAULT '0',
  `end_date` int(15) DEFAULT '0',
  `attach_ci` varchar(700) DEFAULT NULL,
  `attach_file` varchar(255) DEFAULT NULL,
  `if_notify_expiry` int(1) NOT NULL DEFAULT '0',
  `notify_before` varchar(50) DEFAULT NULL,
  `notify_to` varchar(255) DEFAULT NULL,
  `is_enabled` int(1) NOT NULL DEFAULT '0',
  `po_no` int(11) DEFAULT '0',
  `po_name` varchar(255) DEFAULT NULL,
  `po_date` int(15) DEFAULT '0',
  `invoice_no` varchar(15) DEFAULT '0',
  `invoice_date` int(15) DEFAULT '0',
  `total_cost` varchar(255) DEFAULT NULL,
  `po_description` varchar(255) DEFAULT NULL,
  `sw_license_type_id` int(11) DEFAULT '0',
  `license_control_id` int(11) DEFAULT '0',
  `auto_renew` int(2) NOT NULL DEFAULT '0',
  `group_id` int(11) DEFAULT '0',
  PRIMARY KEY (`contract_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_cmdb_relationships`
--

CREATE TABLE `avis_itil_cmdb_relationships` (
  `relation_id` int(11) NOT NULL AUTO_INCREMENT,
  `forward` varchar(50) DEFAULT NULL,
  `inverse` varchar(50) DEFAULT NULL,
  PRIMARY KEY (`relation_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=23 ;

--
-- Dumping data for table `avis_itil_cmdb_relationships`
--

INSERT INTO `avis_itil_cmdb_relationships` VALUES
(1, 'depend on', 'userd by'),
(2, 'uses', 'used by'),
(3, 'send data to', 'received data from'),
(4, 'runs', 'runs on'),
(5, 'connected to', 'connected by'),
(6, 'subscribes to', 'subscribed by'),
(7, 'impacts', 'impacted by'),
(8, 'submits', 'submitted by'),
(9, 'supports', 'supported by'),
(10, 'author of', 'written by'),
(11, 'hosted on', 'hosts'),
(12, 'enables', 'is enabled by'),
(13, 'includes', 'member of'),
(14, 'contains', 'in rack'),
(15, 'located in', 'houses'),
(16, 'exchanges data with', 'exchanges data with'),
(17, 'managed by', 'manages'),
(18, 'uses', 'owned by'),
(19, 'virtualized by', 'virtualizes'),
(20, 'is edited by', 'editor'),
(21, 'backed up by', 'backed up by'),
(22, 'consists of', 'are part of');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_configuration_item`
--

CREATE TABLE `avis_itil_configuration_item` (
  `item_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `parent_id` int(15) DEFAULT '0',
  `display_order` int(4) DEFAULT '0',
  `is_enabled` tinyint(1) DEFAULT '1',
  `department_access` varchar(511) DEFAULT NULL,
  `is_custom` tinyint(2) NOT NULL DEFAULT '0',
  `depreciation_type` int(11) DEFAULT '0',
  `warrenty_year` int(11) DEFAULT '5',
  `vendor` int(15) NOT NULL DEFAULT '1',
  `default_id` int(15) NOT NULL DEFAULT '0',
  `asset_type` int(15) NOT NULL DEFAULT '0',
  `category` int(15) NOT NULL DEFAULT '0',
  `tracking` int(2) NOT NULL DEFAULT '0',
  PRIMARY KEY (`item_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=15 ;

--
-- Dumping data for table `avis_itil_configuration_item`
--

INSERT INTO `avis_itil_configuration_item` VALUES
(1, 'Services', 0, 0, 1, '0', 0, 1, 5, 1, 1, 1, 0, 1),
(2, 'Hardware', 0, 0, 1, '0', 0, 1, 5, 1, 2, 1, 0, 1),
(3, 'Software', 0, 0, 1, '0', 0, 1, 5, 1, 3, 1, 0, 1),
(4, 'Consumable', 0, 0, 1, '0', 0, 1, 5, 1, 4, 1, 0, 1),
(5, 'Network', 0, 0, 1, '0', 0, 1, 5, 1, 5, 1, 0, 1),
(6, 'Document', 0, 0, 1, '0', 0, 1, 5, 1, 6, 1, 0, 1),
(7, 'Other', 0, 0, 1, '0', 0, 1, 5, 1, 7, 1, 0, 1),
(8, 'Workstation', 0, 0, 1, '0', 0, 1, 5, 1, 8, 2, 1, 1),
(9, 'Virtual Hosts', 0, 0, 1, '0', 0, 1, 5, 1, 9, 2, 1, 1),
(10, 'Virtual Machines', 0, 0, 1, '0', 0, 1, 5, 1, 10, 2, 1, 1),
(11, 'Desktops', 8, 0, 1, '0', 0, 1, 5, 1, 11, 2, 1, 1),
(12, 'Laptops', 8, 0, 1, '0', 0, 1, 5, 1, 12, 2, 1, 1),
(13, 'Mobiles', 8, 0, 1, '0', 0, 1, 5, 1, 13, 2, 1, 1),
(14, 'Server', 8, 0, 1, '0', 0, 1, 5, 1, 14, 2, 1, 1);

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_contract_type`
--

CREATE TABLE `avis_itil_contract_type` (
  `contract_type_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`contract_type_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=4 ;

--
-- Dumping data for table `avis_itil_contract_type`
--

INSERT INTO `avis_itil_contract_type` VALUES
(1, 'Lease', 1, 0, 1, 1, '#a13903', '0'),
(2, 'Maintenance', 1, 0, 2, 1, '#99ee00', '0'),
(3, 'Software License', 1, 0, 3, 1, '#b25d0b', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_depreciation_type`
--

CREATE TABLE `avis_itil_depreciation_type` (
  `depreciation_type_id` int(15) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) DEFAULT NULL,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`depreciation_type_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=3 ;

--
-- Dumping data for table `avis_itil_depreciation_type`
--

INSERT INTO `avis_itil_depreciation_type` VALUES
(1, 'SL-5', 'SL-5', 1, 0, 1, 1, '#bd1601', '0'),
(2, 'SYD-5', 'SYD-5', 1, 0, 2, 1, '#b86406', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_disposition_status`
--

CREATE TABLE `avis_itil_disposition_status` (
  `disposition_status_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  `assets_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`disposition_status_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=5 ;

--
-- Dumping data for table `avis_itil_disposition_status`
--

INSERT INTO `avis_itil_disposition_status` VALUES
(1, 'Sold', 1, 0, 1, 1, '#008000', '0', '0'),
(2, 'Donated', 1, 0, 2, 1, '#FF9911', '0', '0'),
(3, 'Lost', 1, 0, 3, 1, '#FFA500', '0', '0'),
(4, 'Destroyed', 1, 0, 4, 1, '#FF0000', '0', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_finance_management`
--

CREATE TABLE `avis_itil_finance_management` (
  `finance_id` int(11) NOT NULL AUTO_INCREMENT,
  `finance_type_id` int(11) DEFAULT '0',
  `name` varchar(255) DEFAULT NULL,
  `display_order` int(11) DEFAULT '0',
  `useful_life` int(11) DEFAULT '0',
  `description` text,
  `access_type` tinyint(2) DEFAULT '0',
  `department_access` varchar(511) DEFAULT '0',
  `is_enabled` tinyint(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`finance_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=5 ;

--
-- Dumping data for table `avis_itil_finance_management`
--

INSERT INTO `avis_itil_finance_management` VALUES
(1, 1, 'DT-SL', 1, 5, 'Depreciation type - Straight Line', 0, '0', 1),
(2, 2, 'DT-DB', 2, 5, 'Depreciation type - Declining Balance', 0, '0', 1),
(3, 3, 'DT-DDB', 3, 5, 'Depreciation type - Double Declining Balance', 0, '0', 1),
(4, 4, 'DT-SOD', 4, 5, 'Depreciation type - Sum Of Years Digit', 0, '0', 1);

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_impact`
--

CREATE TABLE `avis_itil_impact` (
  `impact_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  `asset_access` varchar(511) DEFAULT '0',
  `problem_access` varchar(511) DEFAULT '0',
  `changes_access` varchar(511) DEFAULT '0',
  `release_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`impact_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=4 ;

--
-- Dumping data for table `avis_itil_impact`
--

INSERT INTO `avis_itil_impact` VALUES
(1, 'Affect business', 1, 0, 1, 1, '#008000', '0', '0', '0', '0', '0'),
(2, 'User affect ', 1, 0, 2, 1, '#FF9911', '0', '0', '0', '0', '0'),
(3, 'Affect group', 1, 0, 3, 1, '#FFA500', '0', '0', '0', '0', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_license_type`
--

CREATE TABLE `avis_itil_license_type` (
  `license_type_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`license_type_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=3 ;

--
-- Dumping data for table `avis_itil_license_type`
--

INSERT INTO `avis_itil_license_type` VALUES
(1, 'Open Source', 1, 0, 1, 1, '#008000', '0'),
(2, 'Commercial', 1, 0, 2, 1, '#FF0000', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_lifecycle_status`
--

CREATE TABLE `avis_itil_lifecycle_status` (
  `lifecycle_status_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  `assets_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`lifecycle_status_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=7 ;

--
-- Dumping data for table `avis_itil_lifecycle_status`
--

INSERT INTO `avis_itil_lifecycle_status` VALUES
(1, 'Ordered', 1, 0, 1, 1, '#008000', '0', '0'),
(2, 'Received', 1, 0, 2, 1, '#FF9911', '0', '0'),
(3, 'In storage', 1, 0, 3, 1, '#FFA500', '0', '0'),
(4, 'Deployed', 1, 0, 4, 1, '#FA8072', '0', '0'),
(5, 'Retired', 1, 0, 5, 1, '#FF0000', '0', '0'),
(6, 'Disposed', 1, 0, 6, 1, '#FFD700', '0', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_location`
--

CREATE TABLE `avis_itil_location` (
  `location_id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(50) DEFAULT NULL,
  `contact` varchar(50) DEFAULT NULL,
  `parent_id` int(11) DEFAULT '0',
  `email` varchar(50) DEFAULT NULL,
  `phone` varchar(20) DEFAULT NULL,
  `address` text,
  `department_access` varchar(511) DEFAULT '0',
  `is_enabled` tinyint(4) NOT NULL DEFAULT '0',
  `access_type` tinyint(2) DEFAULT '0',
  `asset_access` varchar(511) DEFAULT '0',
  `problem_access` varchar(511) DEFAULT '0',
  `changes_access` varchar(511) DEFAULT '0',
  `release_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`location_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=5 ;

--
-- Dumping data for table `avis_itil_location`
--

INSERT INTO `avis_itil_location` VALUES
(1, 'America', '', 0, 'example@example.com', '', '', '0', 1, 0, '0', '0', '0', '0'),
(2, 'Asia', '', 0, 'example@example.com', '', '', '0', 1, 0, '0', '0', '0', '0'),
(3, 'Australia', '', 0, 'example@example.com', '', '', '0', 1, 0, '0', '0', '0', '0'),
(4, 'Europe', '', 0, 'example@example.com', '', '', '0', 1, 0, '0', '0', '0', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_manufacturer`
--

CREATE TABLE `avis_itil_manufacturer` (
  `manufacturer_id` int(15) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) NOT NULL,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `display_order` int(15) DEFAULT '0',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`manufacturer_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_models`
--

CREATE TABLE `avis_itil_models` (
  `model_id` int(15) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) NOT NULL,
  `description` varchar(255) NOT NULL,
  `is_enabled` tinyint(1) DEFAULT '1',
  `display_order` int(15) DEFAULT '0',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`model_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_problems`
--

CREATE TABLE `avis_itil_problems` (
  `problem_id` int(11) NOT NULL AUTO_INCREMENT,
  `problem_from` varchar(255) DEFAULT NULL,
  `problem_hash` varchar(50) DEFAULT NULL,
  `subject` varchar(555) DEFAULT NULL,
  `description` longtext,
  `status_id` int(2) DEFAULT '0' COMMENT '1-open,3-closed',
  `priority_id` int(2) DEFAULT '0',
  `impact_id` int(11) DEFAULT '0',
  `due_by` int(15) DEFAULT '0',
  `date_created` int(15) DEFAULT '0',
  `date_modified` int(15) DEFAULT '0',
  `department_id` int(15) DEFAULT '0',
  `domain_id` int(20) NOT NULL DEFAULT '0',
  `staff_id` varchar(555) DEFAULT NULL,
  `attachment_id` varchar(555) DEFAULT NULL,
  `is_enabled` tinyint(2) DEFAULT '0',
  `rootcause` text,
  `rootcause_attachment` varchar(450) DEFAULT NULL,
  `impact_analysis` text,
  `impact_attachment` varchar(450) DEFAULT NULL,
  `symptoms` text,
  `symptoms_attachment` varchar(450) DEFAULT NULL,
  `permanent_id` int(11) DEFAULT '0',
  `workaround_id` int(11) DEFAULT '0',
  `category_id` int(15) DEFAULT '0',
  `subcategory_id` int(15) DEFAULT '0',
  `item_id` int(15) DEFAULT '0',
  `location_id` int(15) DEFAULT '0',
  `urgency_id` int(15) DEFAULT '0',
  `request_time` int(15) DEFAULT '0',
  `request_user` text,
  `known_error` varchar(255) DEFAULT NULL,
  `workaround` text,
  `instructions` longtext,
  `identification_note` longtext,
  `stage_attachment` varchar(450) DEFAULT NULL,
  `resource_instructions` text,
  `manpower_hours` double(4,2) NOT NULL DEFAULT '0.00',
  `total_costs` double(6,2) NOT NULL DEFAULT '0.00',
  `hardware_costs` double(6,2) NOT NULL DEFAULT '0.00',
  `software_costs` double(6,2) NOT NULL DEFAULT '0.00',
  `installation_costs` double(6,2) NOT NULL DEFAULT '0.00',
  `training_costs` double(6,2) NOT NULL DEFAULT '0.00',
  `maintenance_costs` double(6,2) NOT NULL DEFAULT '0.00',
  `delivery_date` int(15) DEFAULT '0',
  `risk_instruction` text,
  `downtime_start` int(15) DEFAULT '0',
  `downtime_end` int(15) DEFAULT '0',
  `downtime_hours` double(4,2) NOT NULL DEFAULT '0.00',
  `roi_instruction` text,
  `action_instruction` text,
  `close_solution` text,
  `close_time` int(15) DEFAULT '0',
  `current_step` int(15) NOT NULL DEFAULT '0',
  `review` text,
  `review_attachment` varchar(255) DEFAULT NULL,
  `review_type` int(15) NOT NULL DEFAULT '0',
  PRIMARY KEY (`problem_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_problems_archive`
--

CREATE TABLE `avis_itil_problems_archive` (
  `problem_id` int(11) NOT NULL AUTO_INCREMENT,
  `problem_from` varchar(255) DEFAULT NULL,
  `problem_hash` varchar(50) DEFAULT NULL,
  `subject` varchar(555) DEFAULT NULL,
  `description` longtext,
  `status_id` int(2) DEFAULT '0' COMMENT '1-open,3-closed',
  `priority_id` int(2) DEFAULT '0',
  `impact_id` int(11) DEFAULT '0',
  `due_by` int(15) DEFAULT '0',
  `date_created` int(15) DEFAULT '0',
  `date_modified` int(15) DEFAULT '0',
  `department_id` int(15) DEFAULT '0',
  `domain_id` int(20) NOT NULL DEFAULT '0',
  `staff_id` varchar(555) DEFAULT NULL,
  `attachment_id` varchar(555) DEFAULT NULL,
  `is_enabled` tinyint(2) DEFAULT '0',
  `rootcause` text,
  `rootcause_attachment` varchar(450) DEFAULT NULL,
  `impact_analysis` text,
  `impact_attachment` varchar(450) DEFAULT NULL,
  `symptoms` text,
  `symptoms_attachment` varchar(450) DEFAULT NULL,
  `permanent_id` int(11) DEFAULT '0',
  `workaround_id` int(11) DEFAULT '0',
  `category_id` int(15) DEFAULT '0',
  `subcategory_id` int(15) DEFAULT '0',
  `item_id` int(15) DEFAULT '0',
  `location_id` int(15) DEFAULT '0',
  `urgency_id` int(15) DEFAULT '0',
  `request_time` int(15) DEFAULT '0',
  `request_user` text,
  `known_error` varchar(255) DEFAULT NULL,
  `workaround` text,
  `instructions` longtext,
  `identification_note` longtext,
  `stage_attachment` varchar(450) DEFAULT NULL,
  `resource_instructions` text,
  `manpower_hours` double(4,2) NOT NULL DEFAULT '0.00',
  `total_costs` double(6,2) NOT NULL DEFAULT '0.00',
  `hardware_costs` double(6,2) NOT NULL DEFAULT '0.00',
  `software_costs` double(6,2) NOT NULL DEFAULT '0.00',
  `installation_costs` double(6,2) NOT NULL DEFAULT '0.00',
  `training_costs` double(6,2) NOT NULL DEFAULT '0.00',
  `maintenance_costs` double(6,2) NOT NULL DEFAULT '0.00',
  `delivery_date` int(15) DEFAULT '0',
  `risk_instruction` text,
  `downtime_start` int(15) DEFAULT '0',
  `downtime_end` int(15) DEFAULT '0',
  `downtime_hours` double(4,2) NOT NULL DEFAULT '0.00',
  `roi_instruction` text,
  `action_instruction` text,
  `close_solution` text,
  `close_time` int(15) DEFAULT '0',
  `current_step` int(15) NOT NULL DEFAULT '0',
  `review` text,
  `review_attachment` varchar(255) DEFAULT NULL,
  `review_type` int(15) NOT NULL DEFAULT '0',
  PRIMARY KEY (`problem_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_procurement_mode`
--

CREATE TABLE `avis_itil_procurement_mode` (
  `procurement_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`procurement_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=4 ;

--
-- Dumping data for table `avis_itil_procurement_mode`
--

INSERT INTO `avis_itil_procurement_mode` VALUES
(1, 'Buy', 1, 0, 1, 1, '#FF0000', '0'),
(2, 'Lease', 1, 0, 2, 1, '#FFA500', '0'),
(3, 'Both', 1, 0, 3, 1, '#008000', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_product_vendors`
--

CREATE TABLE `avis_itil_product_vendors` (
  `product_vendor_id` int(11) NOT NULL AUTO_INCREMENT,
  `vendor_id` int(11) DEFAULT '0',
  `product_id` int(11) DEFAULT '0',
  `price` varchar(255) DEFAULT NULL,
  `warranty_year` int(11) DEFAULT '0',
  `warranty_month` int(11) DEFAULT '0',
  `quantity` varchar(255) DEFAULT NULL,
  PRIMARY KEY (`product_vendor_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_relation`
--

CREATE TABLE `avis_itil_relation` (
  `attach_id` int(15) NOT NULL AUTO_INCREMENT,
  `attach_type` int(4) DEFAULT '0' COMMENT '0 - incident ci, 1 - incident - problem, 2 - problem change, 3 - change release, 4 - problem ci, 5 - release ci, 6 - incident change, 7-cmdb relationships, 8-problem task, 9-changes ci, 10-changes task, 11-release task,12-incident task,13-contract ci',
  `parent_id` int(4) DEFAULT '0',
  `child_id` int(11) DEFAULT '0',
  PRIMARY KEY (`attach_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COMMENT='0 incident - ci' AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_releases`
--

CREATE TABLE `avis_itil_releases` (
  `release_id` int(15) NOT NULL AUTO_INCREMENT,
  `release_hash` varchar(255) DEFAULT NULL,
  `release_from` int(15) DEFAULT '0',
  `subject` text,
  `description` longtext,
  `planned_start_date` int(15) DEFAULT '0',
  `planned_end_date` int(15) DEFAULT '0',
  `status_id` int(15) DEFAULT '0',
  `priority_id` int(15) DEFAULT '0',
  `release_type_id` int(15) DEFAULT '0',
  `domain_id` int(15) DEFAULT '0',
  `department_id` int(15) DEFAULT '0',
  `staff_id` varchar(555) DEFAULT '0',
  `assets_id` int(15) DEFAULT '0',
  `attachment_id` varchar(525) DEFAULT NULL,
  `date_created` int(15) DEFAULT '0',
  `date_modified` int(15) DEFAULT '0',
  `buildplan` text,
  `buildplan_attachment` varchar(450) DEFAULT NULL,
  `testplan` text,
  `testplan_attachment` varchar(450) DEFAULT NULL,
  `is_enabled` tinyint(2) DEFAULT '0',
  `category_id` int(15) DEFAULT '0',
  `subcategory_id` int(15) DEFAULT '0',
  `item_id` int(15) DEFAULT '0',
  `location_id` int(15) DEFAULT '0',
  `risk_id` int(11) DEFAULT '0',
  `impact_id` int(11) DEFAULT '0',
  `urgency_id` int(11) DEFAULT '0',
  `sla_id` int(11) DEFAULT '0',
  `charge_centre` int(11) DEFAULT '0',
  `request_user` text,
  `current_step` int(11) NOT NULL DEFAULT '1',
  `affect_impact` text NOT NULL,
  `changes_desc` text NOT NULL,
  `risk_details` text NOT NULL,
  `audience` varchar(255) NOT NULL,
  `dschedule_date` varchar(255) NOT NULL,
  `dschedule_desc` text NOT NULL,
  `dstrategy` text NOT NULL,
  `testing_approval` tinyint(1) NOT NULL DEFAULT '0',
  `risk_disruptions` text NOT NULL,
  `ready_deploy` tinyint(1) NOT NULL DEFAULT '0',
  `deploy_desc` text NOT NULL,
  `financial_assets` text NOT NULL,
  `processes_materials` text NOT NULL,
  `service_release_details` text NOT NULL,
  `monitor_startdate` varchar(255) NOT NULL,
  `monitor_enddate` varchar(255) NOT NULL,
  `monitor_review` text NOT NULL,
  `release_feedback` text NOT NULL,
  `conf_know` tinyint(1) NOT NULL DEFAULT '0',
  `quality_achieved` tinyint(1) NOT NULL DEFAULT '0',
  `implementation_review` text NOT NULL,
  `closing_date` varchar(255) NOT NULL,
  `rolloutplan` text NOT NULL,
  `backoutplan` text NOT NULL,
  `affectedversion` text NOT NULL,
  `releaseversion` text NOT NULL,
  `distru_tech` text NOT NULL,
  `distru_loc` text NOT NULL,
  `rolloutplan_attachment` varchar(450) DEFAULT NULL,
  `backoutplan_attachment` varchar(450) DEFAULT NULL,
  `closure_cate` int(11) NOT NULL DEFAULT '0',
  `service_trans` text NOT NULL,
  `comp_aqui` int(5) NOT NULL DEFAULT '0',
  `accept_test` int(5) NOT NULL DEFAULT '0',
  `storage_loc` text NOT NULL,
  `physical_loc` text NOT NULL,
  `dml_attachment` varchar(450) DEFAULT NULL,
  PRIMARY KEY (`release_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_releases_archive`
--

CREATE TABLE `avis_itil_releases_archive` (
  `release_id` int(15) NOT NULL AUTO_INCREMENT,
  `release_hash` varchar(255) DEFAULT NULL,
  `release_from` int(15) DEFAULT '0',
  `subject` text,
  `description` longtext,
  `planned_start_date` int(15) DEFAULT '0',
  `planned_end_date` int(15) DEFAULT '0',
  `status_id` int(15) DEFAULT '0',
  `priority_id` int(15) DEFAULT '0',
  `release_type_id` int(15) DEFAULT '0',
  `domain_id` int(15) DEFAULT '0',
  `department_id` int(15) DEFAULT '0',
  `staff_id` varchar(555) DEFAULT '0',
  `assets_id` int(15) DEFAULT '0',
  `attachment_id` varchar(525) DEFAULT NULL,
  `date_created` int(15) DEFAULT '0',
  `date_modified` int(15) DEFAULT '0',
  `buildplan` text,
  `buildplan_attachment` varchar(450) DEFAULT NULL,
  `testplan` text,
  `testplan_attachment` varchar(450) DEFAULT NULL,
  `is_enabled` tinyint(2) DEFAULT '0',
  `category_id` int(15) DEFAULT '0',
  `subcategory_id` int(15) DEFAULT '0',
  `item_id` int(15) DEFAULT '0',
  `location_id` int(15) DEFAULT '0',
  `risk_id` int(11) DEFAULT '0',
  `impact_id` int(11) DEFAULT '0',
  `urgency_id` int(11) DEFAULT '0',
  `sla_id` int(11) DEFAULT '0',
  `charge_centre` int(11) DEFAULT '0',
  `request_user` text,
  `current_step` int(11) NOT NULL DEFAULT '1',
  `affect_impact` text NOT NULL,
  `changes_desc` text NOT NULL,
  `risk_details` text NOT NULL,
  `audience` varchar(255) NOT NULL,
  `dschedule_date` varchar(255) NOT NULL,
  `dschedule_desc` text NOT NULL,
  `dstrategy` text NOT NULL,
  `testing_approval` tinyint(1) NOT NULL DEFAULT '0',
  `risk_disruptions` text NOT NULL,
  `ready_deploy` tinyint(1) NOT NULL DEFAULT '0',
  `deploy_desc` text NOT NULL,
  `financial_assets` text NOT NULL,
  `processes_materials` text NOT NULL,
  `service_release_details` text NOT NULL,
  `monitor_startdate` varchar(255) NOT NULL,
  `monitor_enddate` varchar(255) NOT NULL,
  `monitor_review` text NOT NULL,
  `release_feedback` text NOT NULL,
  `conf_know` tinyint(1) NOT NULL DEFAULT '0',
  `quality_achieved` tinyint(1) NOT NULL DEFAULT '0',
  `implementation_review` text NOT NULL,
  `closing_date` varchar(255) NOT NULL,
  `rolloutplan` text NOT NULL,
  `backoutplan` text NOT NULL,
  `affectedversion` text NOT NULL,
  `releaseversion` text NOT NULL,
  `distru_tech` text NOT NULL,
  `distru_loc` text NOT NULL,
  `rolloutplan_attachment` varchar(450) DEFAULT NULL,
  `backoutplan_attachment` varchar(450) DEFAULT NULL,
  `closure_cate` int(11) NOT NULL DEFAULT '0',
  `service_trans` text NOT NULL,
  `comp_aqui` int(5) NOT NULL DEFAULT '0',
  `accept_test` int(5) NOT NULL DEFAULT '0',
  `storage_loc` text NOT NULL,
  `physical_loc` text NOT NULL,
  `dml_attachment` varchar(450) DEFAULT NULL,
  PRIMARY KEY (`release_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_release_type`
--

CREATE TABLE `avis_itil_release_type` (
  `release_type_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`release_type_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=5 ;

--
-- Dumping data for table `avis_itil_release_type`
--

INSERT INTO `avis_itil_release_type` VALUES
(1, 'Minor', 1, 0, 1, 1, '#008000', '0'),
(2, 'Standard', 1, 0, 2, 1, '#FF9911', '0'),
(3, 'Major', 1, 0, 3, 1, '#FFA500', '0'),
(4, 'Emergency', 1, 0, 4, 1, '#FF0000', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_report`
--

CREATE TABLE `avis_itil_report` (
  `report_id` int(15) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) NOT NULL,
  `filter` text NOT NULL,
  `is_report` tinyint(2) NOT NULL,
  `staff_id` int(15) NOT NULL,
  `created_date` varchar(255) NOT NULL,
  `from_date` varchar(255) NOT NULL,
  `to_date` varchar(255) NOT NULL,
  `status` varchar(255) NOT NULL,
  `priority` varchar(255) NOT NULL,
  `impact` varchar(255) NOT NULL,
  `category` varchar(255) NOT NULL,
  `subcategory` varchar(255) NOT NULL,
  `item` varchar(255) NOT NULL,
  `changetype` varchar(255) NOT NULL,
  `risk` varchar(255) NOT NULL,
  `urgency` int(255) NOT NULL,
  `releasetype` int(255) NOT NULL,
  `location` varchar(255) NOT NULL,
  `filter_id` int(15) NOT NULL,
  `vis_main_search` int(15) NOT NULL,
  `domain_id` int(15) NOT NULL,
  `knownerror` varchar(255) NOT NULL,
  PRIMARY KEY (`report_id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_request_stage`
--

CREATE TABLE `avis_itil_request_stage` (
  `request_stage_id` int(15) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) DEFAULT NULL,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`request_stage_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=4 ;

--
-- Dumping data for table `avis_itil_request_stage`
--

INSERT INTO `avis_itil_request_stage` VALUES
(1, 'New', 'New', 1, 0, 1, 1, '#008000', '0'),
(2, 'In progress', 'In progress', 1, 0, 2, 1, '#FF9911', '0'),
(3, 'Completed', 'Completed', 1, 0, 3, 1, '#FF0000', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_risk`
--

CREATE TABLE `avis_itil_risk` (
  `risk_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  `assets_access` varchar(511) DEFAULT '0',
  `changes_access` varchar(511) DEFAULT '0',
  `release_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`risk_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=5 ;

--
-- Dumping data for table `avis_itil_risk`
--

INSERT INTO `avis_itil_risk` VALUES
(1, 'Low', 1, 0, 1, 1, '#008000', '0', '0', '0', '0'),
(2, 'Medium', 1, 0, 2, 1, '#FF9911', '0', '0', '0', '0'),
(3, 'High', 1, 0, 3, 1, '#FFA500', '0', '0', '0', '0'),
(4, 'Very high', 1, 0, 4, 1, '#FF0000', '0', '0', '0', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_service_category`
--

CREATE TABLE `avis_itil_service_category` (
  `category_id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(50) DEFAULT NULL,
  `description` text,
  `domain_id` int(11) DEFAULT '0',
  `department_id` int(11) DEFAULT '0',
  `is_enabled` tinyint(4) NOT NULL DEFAULT '0',
  PRIMARY KEY (`category_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=6 ;

--
-- Dumping data for table `avis_itil_service_category`
--

INSERT INTO `avis_itil_service_category` VALUES
(1, 'Hardware', 'hardware appliances', 0, 0, 1),
(2, 'Software', 'software appliances', 0, 0, 1),
(3, 'User management', 'user management', 0, 0, 1),
(4, 'Data service', 'data service', 0, 0, 1),
(5, 'Application access', 'application access', 0, 0, 1);

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_service_item`
--

CREATE TABLE `avis_itil_service_item` (
  `item_id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(50) DEFAULT NULL,
  `category_id` int(11) DEFAULT '0',
  `item_department_id` int(11) DEFAULT '0',
  `ci_product_id` int(11) DEFAULT '0',
  `description` text,
  `display_order` int(11) DEFAULT '0',
  `cost` varchar(50) DEFAULT NULL,
  `estimated_delivery` varchar(50) DEFAULT NULL,
  `estimated_delivery_hrs` int(2) NOT NULL DEFAULT '0',
  `cost_status` tinyint(1) NOT NULL DEFAULT '0',
  `estimate_status` tinyint(1) NOT NULL DEFAULT '0',
  `quantity_status` tinyint(1) NOT NULL DEFAULT '0',
  `item_image` text,
  `status` tinyint(1) NOT NULL DEFAULT '0',
  `vendor_id` int(11) NOT NULL DEFAULT '0',
  `ledger_id` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`item_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_service_ticket`
--

CREATE TABLE `avis_itil_service_ticket` (
  `service_id` int(11) NOT NULL AUTO_INCREMENT,
  `service_item_id` int(11) DEFAULT '0',
  `ticket_id` int(11) DEFAULT '0',
  `quantity` varchar(20) DEFAULT NULL,
  `total_cost` varchar(50) DEFAULT NULL,
  `install_details` text NOT NULL,
  `move_details` text NOT NULL,
  `add_details` text NOT NULL,
  `change_details` text NOT NULL,
  `install_status` int(15) NOT NULL DEFAULT '0',
  `move_status` int(15) NOT NULL DEFAULT '0',
  `add_status` int(15) NOT NULL DEFAULT '0',
  `change_status` int(15) NOT NULL DEFAULT '0',
  `lifecycle_stage` int(15) NOT NULL DEFAULT '0',
  PRIMARY KEY (`service_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_service_ticket_archive`
--

CREATE TABLE `avis_itil_service_ticket_archive` (
  `service_id` int(11) NOT NULL AUTO_INCREMENT,
  `service_item_id` int(11) DEFAULT '0',
  `ticket_id` int(11) DEFAULT '0',
  `quantity` varchar(20) DEFAULT NULL,
  `total_cost` varchar(50) DEFAULT NULL,
  `install_details` text NOT NULL,
  `move_details` text NOT NULL,
  `add_details` text NOT NULL,
  `change_details` text NOT NULL,
  `install_status` int(15) NOT NULL DEFAULT '0',
  `move_status` int(15) NOT NULL DEFAULT '0',
  `add_status` int(15) NOT NULL DEFAULT '0',
  `change_status` int(15) NOT NULL DEFAULT '0',
  `lifecycle_stage` int(15) NOT NULL DEFAULT '0',
  PRIMARY KEY (`service_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_software_category`
--

CREATE TABLE `avis_itil_software_category` (
  `software_cat_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `display_order` int(15) DEFAULT '0',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`software_cat_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_software_license_type`
--

CREATE TABLE `avis_itil_software_license_type` (
  `sw_license_type_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  `assets_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`sw_license_type_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=6 ;

--
-- Dumping data for table `avis_itil_software_license_type`
--

INSERT INTO `avis_itil_software_license_type` VALUES
(1, 'Enterprise', 1, 0, 1, 1, '#008000', '0', '0'),
(2, 'Network', 1, 0, 2, 1, '#FF9911', '0', '0'),
(3, 'Named', 1, 0, 3, 1, '#FFA500', '0', '0'),
(4, 'Concurrent', 1, 0, 4, 1, '#FF0000', '0', '0'),
(5, 'Subscription', 1, 0, 5, 1, '#FFD700', '0', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_software_type`
--

CREATE TABLE `avis_itil_software_type` (
  `software_type_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `display_order` int(15) DEFAULT '0',
  `department_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`software_type_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_swlicense_control`
--

CREATE TABLE `avis_itil_swlicense_control` (
  `license_control_id` int(15) NOT NULL AUTO_INCREMENT,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(2) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `color` varchar(11) DEFAULT '#000000',
  `department_access` varchar(511) DEFAULT '0',
  `assets_access` varchar(511) DEFAULT '0',
  PRIMARY KEY (`license_control_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=6 ;

--
-- Dumping data for table `avis_itil_swlicense_control`
--

INSERT INTO `avis_itil_swlicense_control` VALUES
(1, 'Available for distribution', 1, 0, 1, 1, '#008000', '0', '0'),
(2, 'Distributed and consumed', 1, 0, 2, 1, '#FF9911', '0', '0'),
(3, 'Harvested for re-use', 1, 0, 3, 1, '#FFA500', '0', '0'),
(4, 'Re-allocated', 1, 0, 4, 1, '#FF0000', '0', '0'),
(5, 'End-of-license removal', 1, 0, 5, 1, '#FFD700', '0', '0');

-- --------------------------------------------------------

--
-- Table structure for table `avis_itil_vendor`
--

CREATE TABLE `avis_itil_vendor` (
  `vendor_id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(50) DEFAULT NULL,
  `primary_contact` varchar(50) DEFAULT NULL,
  `email` varchar(50) DEFAULT NULL,
  `description` text,
  `address` text,
  `access_type` tinyint(2) NOT NULL DEFAULT '0',
  `department_access` varchar(511) NOT NULL DEFAULT '0',
  `is_enabled` tinyint(1) NOT NULL DEFAULT '1',
  PRIMARY KEY (`vendor_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=2 ;

--
-- Dumping data for table `avis_itil_vendor`
--

INSERT INTO `avis_itil_vendor` VALUES
(1, 'Default', NULL, NULL, NULL, NULL, 0, '0', 1);

-- --------------------------------------------------------

--
-- Table structure for table `avis_keywords`
--

CREATE TABLE `avis_keywords` (
  `kw_id` int(15) NOT NULL AUTO_INCREMENT,
  `keyword` varchar(255) DEFAULT NULL,
  `entry_from` tinyint(5) DEFAULT '0' COMMENT '0-manual,1-VA',
  `va_id` int(15) DEFAULT '0',
  `article_ids` varchar(255) DEFAULT NULL,
  `domain_id` int(15) DEFAULT '0',
  `entry_date` int(15) DEFAULT '0',
  PRIMARY KEY (`kw_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `avis_label`
--

CREATE TABLE `avis_label` (
  `label_id` int(15) NOT NULL AUTO_INCREMENT,
  `label_name` varchar(255) DEFAULT NULL,
  `staff_id` int(4) DEFAULT '0',
  `group_type` int(4) DEFAULT '0',
  `creation_date` int(15) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `label_color` varchar(63) DEFAULT NULL,
  `is_enabled` tinyint(1) NOT NULL DEFAULT '1',
  `department_access` varchar(511) DEFAULT '0',
  `visible_to_leftpanel` tinyint(1) NOT NULL DEFAULT '0',
  PRIMARY KEY (`label_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=2 ;

--
-- Dumping data for table `avis_label`
--

INSERT INTO `avis_label` VALUES
(1, 'Important', 1, 0, 1426598374, 1, '#e33244', 1, '0', 0);

-- --------------------------------------------------------

--
-- Table structure for table `avis_label_data`
--

CREATE TABLE `avis_label_data` (
  `parent_id` int(4) DEFAULT '0',
  `label_id` int(15) DEFAULT '0'
) ENGINE=MyISAM DEFAULT CHARSET=utf8;

-- --------------------------------------------------------

--
-- Table structure for table `avis_language`
--

CREATE TABLE `avis_language` (
  `language_id` int(15) NOT NULL AUTO_INCREMENT,
  `language_name` varchar(255) DEFAULT NULL,
  `description` text,
  `is_enabled` tinyint(1) DEFAULT '1',
  `access_type` tinyint(1) DEFAULT '0',
  `display_order` int(15) DEFAULT '0',
  `file_name` varchar(255) DEFAULT NULL,
  `language_code` varchar(15) DEFAULT NULL,
  `char_set` varchar(15) DEFAULT NULL,
  `direction` tinyint(1) DEFAULT '0',
  `is_custom` tinyint(1) DEFAULT '1',
  `chataccess` tinyint(1) NOT NULL DEFAULT '0',
  PRIMARY KEY (`language_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=10 ;

--
-- Dumping data for table `avis_language`
--

INSERT INTO `avis_language` VALUES
(1, 'English', '', 1, 0, 1, 'english.php', 'en', 'utf8', 0, 0, 1),
(2, 'Dutch', '', 0, 0, 2, 'dutch.php', 'nl', 'utf8', 0, 1, 0),
(3, 'French', '', 0, 0, 3, 'french.php', 'fr', 'utf8', 0, 1, 0),
(4, 'German', '', 0, 0, 4, 'german.php', 'de', 'utf8', 0, 1, 0),
(5, 'Russian', '', 0, 0, 5, 'russian.php', 'ru', 'utf8', 0, 1, 0),
(6, 'Spanish', '', 0, 0, 6, 'spanish.php', 'es', 'utf8', 0, 1, 0),
(7, 'Swedish', '', 0, 0, 7, 'swedish.php', 'se', 'utf8', 0, 1, 0),
(8, 'Turkish', '', 0, 0, 8, 'turkish.php', 'tr', 'utf8', 0, 1, 0),
(9, 'Italian', '', 0, 0, 9, 'italian.php', 'it', 'utf8', 0, 1, 0);

-- --------------------------------------------------------

--
-- Table structure for table `avis_language_data`
--

CREATE TABLE `avis_language_data` (
  `language_data_id` int(15) NOT NULL AUTO_INCREMENT,
  `location` int(4) NOT NULL DEFAULT '0',
  `title` text,
  `language_id` int(15) DEFAULT '0',
  `data_id` int(15) DEFAULT '0',
  PRIMARY KEY (`language_data_id`),
  KEY `location` (`location`,`language_id`,`data_id`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 AUTO_INCREMENT=1099 ;

--
-- Dumping data for table `avis_language_data`
--

INSERT INTO `avis_language_data` VALUES
(1, 0, 'Open', 1, 1),
(2, 0, 'Awaiting', 1, 2),
(3, 0, 'Closed', 1, 3),
(4, 0, 'Resolved', 1, 4),
(5, 0, 'Open', 2, 1),
(6, 0, 'In afwachting', 2, 2),
(7, 0, 'Gesloten', 2, 3),
(8, 0, 'Ouvert', 3, 1),
(9, 0, 'En attente', 3, 2),
(10, 0, 'Fermé', 3, 3),
(11, 0, 'Geöffnet', 4, 1),
(12, 0, 'Erwartung', 4, 2),
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Batosay - 2023
IDNSEO Team